About the Awards

Why enter

We could give you countless reasons to enter the UK Customer Experience Awards™, but we think our customers say it best. Here’s why they keep coming back:

"The range of categories is vast, with clear instructions for entering. I felt informed throughout the journey, and the judges were friendly and supportive." (Ethos Farm)

  • Gain external validation from top industry professionals.
  • Boost your company’s value and reputation in the market.
  • Strengthen your team with a fun, rewarding experience - a chance to celebrate together at a gala event.
  • Enhance your appeal to internal stakeholders and employees.
  • Network with a diverse range of companies and expand your connections.
  • Showcase your exceptional customer service and reward your team for their dedication and success.

Entering the UKCXA™ is more than just an opportunity to win—it’s a chance to grow, celebrate, and elevate your organisation to new heights. Join us and see why businesses across the UK continue to participate year after year.

1
Select Categories
Deadline for submissions: 4th July 2025

Choose the categories that best match your business initiative(s) and complete the payment. After payment, you'll gain access to the Awards Manager™, where you can submit your entry(ies) and upload supporting material by 4th July 2025.

2
Finalists Announcement
18th July 2025, 3 PM UK Time

After submitting your written entry, it will be reviewed by a shortlisting panel. If successful, your entry will be shortlisted, and you’ll take the next step toward recognition.

3
Book Seats for the Ceremony
Early bird prices available until 5th Septemer 2025

Celebrate in style with your team! Enjoy discounted booking prices until 5th September. The final chance to book is 2nd October 2025-don’t miss out!

4
Finalists Presentations
3rd October 2025

Present your achievements live in an online environment to the expert judging panel. This is your opportunity to shine!

5
Attend the Build-up and the Awards Ceremony
16th October 2025

Join us for the Build-Up to the Awards and the grand Awards Ceremony. Celebrate excellence and network with industry leaders at this spectacular event.

6
Receive Benchmark Report and watch Awards TV
30th October 2025

Finalists’ Benchmark reports will be issued, and you’ll gain access to Awards TV, where you can watch recordings of the finalists' open presentations.

Explore the Plan2Win Brochure

Get a detailed overview of key dates, preparation webinars, category descriptions, scoring criteria, and more. Plan your journey to success!

How Entries are Scored

Each entry is assessed by an average of four judges per panel. The scoring process has two phases.

  • In Phase 1, judges evaluate written entries against seven criteria. CX Professionals categories are assessed on three criteria.
  • In Phase 2, judges score live presentations based on six criteria. The written summary is not included.
  • Finalists can further explain their presentation in a Q&A session with the judges. Each phase contributes 50% to the total score.
  • Judges score independently and don’t know their panel members before finals day. They sign NDAs and spend 6.5 hours on each entry.
  • All entries, presentations, and scoring happen on Awards Manager™. This system ensures transparency, security, and fairness for all participants.

For full details about the scoring process and many more, visit the Plan2Win page.

Entry Fees

arrow_drop_upLate Bird (expires on 27th June)

Single Entry

£599

Additional Entry

£479

4-entry pack

£1,799

Get in touch

Neena Miskelly
Awards Consultant

Email: neena@awardsinternational.com
Phone Number: +44 7383 329903

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