As with all Awards International events, the 2021 UK CXA finalists will be shortlisted and scored by an independent judging panel.
All our judges are business professionals with a passion for customer experience, and many of them have judged at our awards more than 15 times, for over a decade.
In order to decide the scores, the judges review the written online entries individually, and then attend the finalists’ presentations LIVE online in October.
The judges’ selection for 2021 UK CXA is still ongoing, and the list below will be updated as they are appointed – so keep checking!
If you would like to apply to be a judge with us, please click on the link below.
You can also find out more by emailing filip@awardsinternational.com or calling +44(0)208 638 8015.
Donna O'Toole
Founder of August Recognition
Rob Ettridge
Chief Operating Officer
Hannah Louise Cox
Practice Lead – Executive Search
Michelle Ansell
Managing Partner
Valerie Howe
Customer Experience & Insight and Marketing Intelligence Director
Hina Sharma
Senior Engagement & Internal Comms Manager - Europe
Paul Weald
Contact Centre Innovator
Basia Szumska-Hare
Customer Experience, DXC Technology
Homayoun Dayani-Fard
Consultant
Olga Wormald
Managing Director
Christopher Brooks
Customer Experience Specialist
Catherine Lindsay
Head of Customer Experience
Rob Dermott
Director
Amanda Riches
Senior Director, Head of CX & EX Consulting
Chloe Woolger
Commercial Director
Christina Dolding
Head of Customer Experience
Emdad Rashid
Director of User Delight
Jamie Thorpe
Head of Experience Management
Joanna Hetherington
Head of Customer Experience
Joe Cahalane
Chairman and CEO
Julie Stephens
People Director
Kate Lincoln
Operations Director
Marion Ellis FRICS CCXP
Director
Nick Lygo-Baker
CEO
Stewart Pattinson
Director
Tim Pritchard
Managing Director, Customer Experience
Jenny Betteridge
Deputy Managing Director
David Gallihawk
Global Head, Customer Self Service & Digital Transformation
Gökhan Kara
Customer Experience Advisor
Lisa Garthside
Principle XP Consultant
Lollie Tuckey
Business Coach and Director
Rachel Percival
Customer Experience Consultant
Richard Larkin
Talent Acquisition Lead - EMEA
Tracey Roberts
Director of Product & CVP
Victoria Orr
Chief Executive Officer and Founder
Abdou Fahd
Customer Experience Specialist
Alex Russell-Rutherford
Customer Experience Manager
Ana Iorga
CEO and Chief Neuroscientist
Anna Chapman
Head of Retail and Trade Sales
Charlotte Crawley
Culture & Experience Board Director
Claire Hill
Customer Experience Director
Daniel Curzon
Global Customer Experience & Transformation Director
Diana Othieno
Group Lead, Large Retail Experience
Emma Wardle
Senior Director, Customer Service and Complaints
Genevieve Bruketa-Baskovic
Director
Jane Kennedy
Executive Coach, People strategy advisor, NED and Trustee
Jenny Betteridge
Deputy Managing Director
Kathryn King
Head of Customer Experience - Protection
Yvette Wise
Director
Brian Shuttleworth
Practice Lead – CX and Operations
Carla Hall
Client Success Director
Caroline King
Customer Operations Director
Czarina Sheikh Mathew
Executive Director & Customer Experience Specialist
Debbie Ashton
Senior Vice President of Strategic Customer Experience
Gurol Kurt
Co-founder and CEO
Ian Thomas
Operations Director
Joe Marshall
Managing Director , Customer Experience
Katie Rolfe
Head of Customer Experience
Lama Shanti
Digitization and Customer experience head of department
Lynzi Harrison
Heritage Managing Director & Customer Champion LVFS
Marius Ghios
Customer Experience Manager
Matthew Chatterton
Director, CX
Paul Kavanagh
MD, Customer Experience & Insight
Peter Hocknell
Co-Founder & Director
Pramod Tiwari
Senior Director - Consulting Lead for Product and Resources Vertical UKI
Seda Alpkaya, CCXP
Founder, Voxal Consulting
Ambrish Parmar
Digital Transformation Leader
Carl Bromley
Head of Customer Experience
Christopher Colley
Senior Principal, Customer Experience
Claire Emery
Head of Contact Centre Operations
Damian Burkhill
Director, Client Services
David Noone
Strategic Innovation Lead
Deborah Green
Customer Operations Director
Gavin Scott
Company Director
Hayley Soper
Customer Service Manager
Iain O’Connor
Senior Manager – Customer Experience & Insight
Keith Gait
Leader
Laura DuPont
CX Director
Lisa Kelly
Vice President Europe
Lorraine Rough
CX Planner
Michael Landolt
Business Development - Director
Michelle Spaul
Customer Experience Consultant
Patricia John
Director of Customer Journey
Paul Barwick-Copeland
Value Realisation Services Director, EMEA
Richard Costa
Director and Head of Corporate Reporting
Simon Fraser
VP CX Strategy
Susannah Hewson
Founder
Wendy Tulloch
Customer Service Specialist
Alan Linter
Director of Innovation
Cara Brill
Head of Customer Service and Fraud - Supplier Management
Debra Goodwin
Chief Customer Service Officer
Gemma Colby
Head of Customer Experience
Helen McDermott
Director, Financial Services
Jennifer Ellis
Associate Director, Global MA Member Experience
Jordan Brownless
Customer Experience Manager
Mark Field
Chief Customer Officer
Matt Osborne
Head of Agent Enablement
Michael Stones
Senior Experience Consultant
Nicole Holt
Research Director
Phil Corr
Commercial Director
Philippa Yates
Client Success Manager
Rebecca Daniel
Senior Customer Experience Manager
Rob Liley
Business Development Director
Sarah Painter
VP, Customer Experience
Sonya Homewood
Founder and MD
Steve Harding
VP Customer Workflows EMEA