Meet the Judges

We are proud of our judges. This page is updated regularly. Come back and check it out from time to time.

Many judge for us regularly, each year and at other awards. Many will be new. 

All our judges apply to judge. This commitment is vital to the credibility of awards and to ensuring a balanced and independent approach.

Judges are selected based on their experience and qualification. We aim to have large panels of independent businessmen and women, enabling us to allocate a reasonable number of entries to each judge to ensure that the evaluation is thorough.

Rob Ettridge - Judge at UK Customer Experience Awards 2019

Rob Ettridge

Partner/ Director, Client Services

Donna O'Toole - Judge at UK Customer Experience Awards 2019

Donna O'Toole

CEO

Ian Golding - Judge at UK Customer Experience Awards 2019

Ian Golding

Michelle Ansell - Judge at UK Customer Experience Awards 2019

Michelle Ansell

Managing Partner

John Barr - Judge at UK Customer Experience Awards 2019

John Barr

Customer Experience Director

Maggie Colman - Judge at UK Customer Experience Awards 2019

Maggie Colman

Training Director

Paul Weald - Judge at UK Customer Experience Awards 2019

Paul Weald

Contact Centre Innovator

Basia Szumska-Hare - Judge at UK Customer Experience Awards 2019

Basia Szumska-Hare

Client Lead

Hina Sharma - Judge at UK Customer Experience Awards 2019

Hina Sharma

Senior Engagement & Internal Comms Manager - Europe

Gary Jackson - Judge at UK Customer Experience Awards 2019

Gary Jackson

Group Director of Communications & Customer Success

Ash Cripps - Judge at UK Customer Experience Awards 2019

Ash Cripps

Change Readiness Partner - Road Operations Contact Centres

Caroline Tan - Judge at UK Customer Experience Awards 2019

Caroline Tan

Director

Harsha Anand - Judge at UK Customer Experience Awards 2019

Harsha Anand

Chief Evangelist

John White - Judge at UK Customer Experience Awards 2019

John White

Consulting Director, Customer Experience

Ray Harrison FCIPD, FLPI - Judge at UK Customer Experience Awards 2019

Ray Harrison FCIPD, FLPI

Head of Offshore & Learning Projects

Rob Dermott - Judge at UK Customer Experience Awards 2019

Rob Dermott

Director

Amanda Riches - Judge at UK Customer Experience Awards 2019

Amanda Riches

Director of Professional Services – CX Consulting

Emdad Rashid  - Judge at UK Customer Experience Awards 2019

Emdad Rashid

Director of Experience

Helen Wilson - Judge at UK Customer Experience Awards 2019

Helen Wilson

Director of Customer Success, Modern Workplace UK

Homayoun Dayani-Fard - Judge at UK Customer Experience Awards 2019

Homayoun Dayani-Fard

Business Consultant

Joe Cahalane - Judge at UK Customer Experience Awards 2019

Joe Cahalane

Chairman and CEO

Olga Wormald - Judge at UK Customer Experience Awards 2019

Olga Wormald

Managing Director

Tracey Roberts - Judge at UK Customer Experience Awards 2019

Tracey Roberts

Business Development Director

Carole Campbell - Judge at UK Customer Experience Awards 2019

Carole Campbell

Corporate Contact Centre Manager

Christina Dolding - Judge at UK Customer Experience Awards 2019

Christina Dolding

Head of Customer Experience

Helen Fennell - Judge at UK Customer Experience Awards 2019

Helen Fennell

Co-founder / Director

Jo Boswell - Judge at UK Customer Experience Awards 2019

Jo Boswell

Director

Joanna Hetherington ( Joanna Owen) - Judge at UK Customer Experience Awards 2019

Joanna Hetherington ( Joanna Owen)

Managing Director

Laura Bowyer - Judge at UK Customer Experience Awards 2019

Laura Bowyer

Head of Customer Excellence

Marie Cross - Judge at UK Customer Experience Awards 2019

Marie Cross

Training Director

Marlan Hardie - Judge at UK Customer Experience Awards 2019

Marlan Hardie

People Engagement Officer

Peter Milligan - Judge at UK Customer Experience Awards 2019

Peter Milligan

Founder

Phil Durand - Judge at UK Customer Experience Awards 2019

Phil Durand

Director, Customer Experience Management

Shadi Jamil Al Swairki - Judge at UK Customer Experience Awards 2019

Shadi Jamil Al Swairki

Senior Manager Hospital Services

Simon Rustom - Judge at UK Customer Experience Awards 2019

Simon Rustom

Managing Director

Stewart Pattinson - Judge at UK Customer Experience Awards 2019

Stewart Pattinson

Director

Tiffany Carpenter - Judge at UK Customer Experience Awards 2019

Tiffany Carpenter

Head of Customer Intelligence Solutions UKI

Tim Pritchard - Judge at UK Customer Experience Awards 2019

Tim Pritchard

Managing Director, Customer Experience

Aaron Hunt - Judge at UK Customer Experience Awards 2019

Aaron Hunt

Customer Insight Manager in the Customer Insight & Experience Team

Ansi Rona-Bayildiran - Judge at UK Customer Experience Awards 2019

Ansi Rona-Bayildiran

Director

Brian Ford - Judge at UK Customer Experience Awards 2019

Brian Ford

Vice President - Customer Experience | Customer Services

Catherine Lindsay - Judge at UK Customer Experience Awards 2019

Catherine Lindsay

Head of Customer Experience

Chris Garthwaite - Judge at UK Customer Experience Awards 2019

Chris Garthwaite

CEO & Founder

Craig Watson - Judge at UK Customer Experience Awards 2019

Craig Watson

Business Advisor and Transformation Expert

David Gallihawk - Judge at UK Customer Experience Awards 2019

David Gallihawk

Director, Digital Product Management

Elke Neuteboom - Judge at UK Customer Experience Awards 2019

Elke Neuteboom

Research Director

Emma Wardle - Judge at UK Customer Experience Awards 2019

Emma Wardle

Senior Director Operations Delivery

Giles Owen - Judge at UK Customer Experience Awards 2019

Giles Owen

Operations Director

Gökhan Kara - Judge at UK Customer Experience Awards 2019

Gökhan Kara

CX Manager

Hassan Mohammad - Judge at UK Customer Experience Awards 2019

Hassan Mohammad

Founder and CEO

Helen Gillett - Judge at UK Customer Experience Awards 2019

Helen Gillett

Managing Director

Jessica Cordery - Judge at UK Customer Experience Awards 2019

Jessica Cordery

Associate Director, Marketing and Customer Experience

Karen Swindells - Judge at UK Customer Experience Awards 2019

Karen Swindells

Customer Experience Consultant

Karma Harvey - Judge at UK Customer Experience Awards 2019

Karma Harvey

Head of Customer Strategy and Insights

Kathryn King - Judge at UK Customer Experience Awards 2019

Kathryn King

Head of Customer Experience

Laura Mullaney - Judge at UK Customer Experience Awards 2019

Laura Mullaney

Associate Director, Digital Proposition

Mark Hill - Judge at UK Customer Experience Awards 2019

Mark Hill

Director, Customer & Commercial Excellence

Neil Kelley - Judge at UK Customer Experience Awards 2019

Neil Kelley

Senior Manager: Transformational Change & Delivery

Nick Lygo-Baker - Judge at UK Customer Experience Awards 2019

Nick Lygo-Baker

Founding Director

Nick Meinertzhagen - Judge at UK Customer Experience Awards 2019

Nick Meinertzhagen

Customer Experience Consultant

Olga Potaptseva - Judge at UK Customer Experience Awards 2019

Olga Potaptseva

Founding Director

Patricia Stone - Judge at UK Customer Experience Awards 2019

Patricia Stone

Head Customer Experience & Analytics

Paul Carter - Judge at UK Customer Experience Awards 2019

Paul Carter

Managing Director

Peter Hocknell - Judge at UK Customer Experience Awards 2019

Peter Hocknell

Co-Founder & Director

Rachel Percival - Judge at UK Customer Experience Awards 2019

Rachel Percival

Customer Service Director

Sara Gorman - Judge at UK Customer Experience Awards 2019

Sara Gorman

Director of Portfolio Consumer Solutions & Digital Experience

Sarah Hart - Judge at UK Customer Experience Awards 2019

Sarah Hart

Customer Experience Program Director

Sharif-Paul Anton - Judge at UK Customer Experience Awards 2019

Sharif-Paul Anton

General Manager – Customer Support UK & Eire

Simon Kitchen - Judge at UK Customer Experience Awards 2019

Simon Kitchen

Customer Experience Client Success Director

Stephen Hewett - Judge at UK Customer Experience Awards 2019

Stephen Hewett

Founding Director, Adviser & Creator of NetCNS.

Vicky Smith - Judge at UK Customer Experience Awards 2019

Vicky Smith

Co-founder / Director

Waqas Piracha - Judge at UK Customer Experience Awards 2019

Waqas Piracha

Head – Pre-Authorization & Hospital Service Operations

Agata Krokowska - Judge at UK Customer Experience Awards 2019

Agata Krokowska

Customer Experience Consultant

Andrew Clowes - Judge at UK Customer Experience Awards 2019

Andrew Clowes

Head of Customer Insight and Strategy

Ann-Marie Khan - Judge at UK Customer Experience Awards 2019

Ann-Marie Khan

Customer Experience Director

Anna Chapman - Judge at UK Customer Experience Awards 2019

Anna Chapman

Director

Anne Sheedy - Judge at UK Customer Experience Awards 2019

Anne Sheedy

Director

Barrie Brown - Judge at UK Customer Experience Awards 2019

Barrie Brown

Director

Ben Llewellyn - Judge at UK Customer Experience Awards 2019

Ben Llewellyn

Global Head of Customer Experience

Beverley Stag  - Judge at UK Customer Experience Awards 2019

Beverley Stag

Outcome Creation Specialist

Brendan Dykes - Judge at UK Customer Experience Awards 2019

Brendan Dykes

Senior Director, Product and Solution Marketing

Brian Shuttleworth - Judge at UK Customer Experience Awards 2019

Brian Shuttleworth

Practice Lead – CX and Customer Service

Caitlin Jones - Judge at UK Customer Experience Awards 2019

Caitlin Jones

Service Design Lead and Digital Product Owner

Caroline King - Judge at UK Customer Experience Awards 2019

Caroline King

Sales and Service Director

Caroline Pain - Judge at UK Customer Experience Awards 2019

Caroline Pain

Senior Vice President, Customer Proposition

Charlie Whitworth - Judge at UK Customer Experience Awards 2019

Charlie Whitworth

Customer Experience Design & Delivery Director

Chloe Woolger - Judge at UK Customer Experience Awards 2019

Chloe Woolger

Commercial Director

Chris Chipperfield - Judge at UK Customer Experience Awards 2019

Chris Chipperfield

Head of Customer Service Acceleration

Chris Little - Judge at UK Customer Experience Awards 2019

Chris Little

Director of Customer Thinking

Christopher Howe - Judge at UK Customer Experience Awards 2019

Christopher Howe

Change Director

Claire Emery  - Judge at UK Customer Experience Awards 2019

Claire Emery

Head of Contact Centre Operations

Claire Hill - Judge at UK Customer Experience Awards 2019

Claire Hill

Customer Experience Director

Damian Burkhill - Judge at UK Customer Experience Awards 2019

Damian Burkhill

Director, Client Services

Debbie Ashton - Judge at UK Customer Experience Awards 2019

Debbie Ashton

Senior Vice President of Strategic Customer Experience

Deborah Green - Judge at UK Customer Experience Awards 2019

Deborah Green

Chief Operating Officer

Emily Leadbetter - Judge at UK Customer Experience Awards 2019

Emily Leadbetter

Head of Customer & Stakeholder

Emma Booth - Judge at UK Customer Experience Awards 2019

Emma Booth

Director

Gustavo Morales - Judge at UK Customer Experience Awards 2019

Gustavo Morales

Delivery Manager

Hannah Foley - Judge at UK Customer Experience Awards 2019

Hannah Foley

Managing Director

Hazel Hughes - Judge at UK Customer Experience Awards 2019

Hazel Hughes

Director Guest Service Experience

Idit Aloni - Judge at UK Customer Experience Awards 2019

Idit Aloni

Head of Product Marketing

Ijeoma Okeke - Judge at UK Customer Experience Awards 2019

Ijeoma Okeke

Chief Customer Experience Officer

James Eyre - Judge at UK Customer Experience Awards 2019

James Eyre

UK Marketing Director

Jane Kennedy - Judge at UK Customer Experience Awards 2019

Jane Kennedy

Founder

Jenny Betteridge - Judge at UK Customer Experience Awards 2019

Jenny Betteridge

Deputy Managing Director

Joe Marshall - Judge at UK Customer Experience Awards 2019

Joe Marshall

Managing Director , Customer Experience

Jonathan Mindell - Judge at UK Customer Experience Awards 2019

Jonathan Mindell

Founding Director

Julie Stephens - Judge at UK Customer Experience Awards 2019

Julie Stephens

People Director

Katie Broadbent - Judge at UK Customer Experience Awards 2019

Katie Broadbent

Customer Experience Manager

Katie May - Judge at UK Customer Experience Awards 2019

Katie May

Head of Recruitment Project Outsourcing (RPO)

Katie Rolfe - Judge at UK Customer Experience Awards 2019

Katie Rolfe

Head of Guest Experience

Kevin Rhone - Judge at UK Customer Experience Awards 2019

Kevin Rhone

Head of Social Value and Customer Service

Lara Harkins - Judge at UK Customer Experience Awards 2019

Lara Harkins

Head of Service Operations and B2B Membership

Lawrence Fenley - Judge at UK Customer Experience Awards 2019

Lawrence Fenley

Executive Director

Leticia Bevilaqua - Judge at UK Customer Experience Awards 2019

Leticia Bevilaqua

Manager, Client Success (EMEA), Workplace by Facebook

Lisa Akeroyd - Judge at UK Customer Experience Awards 2019

Lisa Akeroyd

Managing Director, Growth

Louise Newman - Judge at UK Customer Experience Awards 2019

Louise Newman

Planning & Implementation Manager

Lynzi Harrison - Judge at UK Customer Experience Awards 2019

Lynzi Harrison

Customer Experience Director

Manoj Mistry - Judge at UK Customer Experience Awards 2019

Manoj Mistry

Director & Founder

Mark Conway - Judge at UK Customer Experience Awards 2019

Mark Conway

Founder

Mark Davies - Judge at UK Customer Experience Awards 2019

Mark Davies

Director, Head of Customer-led Transformation

Mark Rogers - Judge at UK Customer Experience Awards 2019

Mark Rogers

Director of Business Transformation

Matt Currall - Judge at UK Customer Experience Awards 2019

Matt Currall

Director

Matthew Addison - Judge at UK Customer Experience Awards 2019

Matthew Addison

Vice President UK&I

Miles C. Thomas - Judge at UK Customer Experience Awards 2019

Miles C. Thomas

Head of Customer Service & Experience

Niranjalee Rajaratne - Judge at UK Customer Experience Awards 2019

Niranjalee Rajaratne

Head of Quality Assurance and Delivery

Patricia John - Judge at UK Customer Experience Awards 2019

Patricia John

Director

Paul Kavanagh - Judge at UK Customer Experience Awards 2019

Paul Kavanagh

MD

Pavitra Bhaskar - Judge at UK Customer Experience Awards 2019

Pavitra Bhaskar

Global Head of Client Services

Pete Evia-Rhodes - Judge at UK Customer Experience Awards 2019

Pete Evia-Rhodes

Director of Customer Value

Pramod Tiwari - Judge at UK Customer Experience Awards 2019

Pramod Tiwari

Senior Director – Consulting – Energy and Utility

Rachel Adlard - Judge at UK Customer Experience Awards 2019

Rachel Adlard

Director of PMO, Professional Services

Ruth Kinsella - Judge at UK Customer Experience Awards 2019

Ruth Kinsella

Director, Co-Creation Partnership Ltd

Sabrina Gross - Judge at UK Customer Experience Awards 2019

Sabrina Gross

Director of Customer Success

Samantha Statham - Judge at UK Customer Experience Awards 2019

Samantha Statham

Group Customer Experience Manager

Sarah Simpson - Judge at UK Customer Experience Awards 2019

Sarah Simpson

Customer Experience Director

Steve Elvins - Judge at UK Customer Experience Awards 2019

Steve Elvins

Senior Director Business Transformation

Stuart Bishop - Judge at UK Customer Experience Awards 2019

Stuart Bishop

Director of Service

Stuart Miller - Judge at UK Customer Experience Awards 2019

Stuart Miller

Customer Director

Tracey Price - Judge at UK Customer Experience Awards 2019

Tracey Price

Head of Customer Insight & Experience

Victoria Orr - Judge at UK Customer Experience Awards 2019

Victoria Orr

Customer Experience & Product Development Director

Yvan Goupil - Judge at UK Customer Experience Awards 2019

Yvan Goupil

Head of Customer and Marketing Insight

Yvette Wise - Judge at UK Customer Experience Awards 2019

Yvette Wise

Sales Director