Awards Chairman - Ian Golding
Ian is a world-renowned CX specialist, whose definitive Masterclasses help professionals unlock their CX potential. We’re delighted to have him on board as Awards Chairman, and also as host for the Awards Ceremony in Wembley’s Great Hall.To keep the Awards fair and transparent, we use independent judges to assess each category. Becoming a judge is a fantastic opportunity to learn about the latest CX developments, network with other professionals and offer your feedback on the entries.
And our judges really enjoy the experience: 100% of those surveyed after last year’s Awards expressed satisfaction with the overall experience!
Many return each year, to see how the industry has moved forward and what new CX ideas are circulating. One has judged with us 20 times!
This year, we’ve also founded The Judge Club, where our most experienced judges get together to review the judging process and make recommendations for future improvements.
Rob Ettridge
Partner/ Director, Client Services
Michelle Ansell
Managing Partner
Valerie Howe
Customer Experience Director
Christopher Brooks
Managing Director
Amanda Riches
Senior Director of Professional Services – CX Consulting
Faran Niaz
Customer Experience Specialist & Change Expert│ CX Implementation Coach | Global Keynote Speaker
Homayoun Dayani-Fard
Business Consultant
Jo Boswell
Director | Sentio-B Ltd
Lorraine Day
Chief Operating Officer
Olga Wormald
Managing Director
Rob Dermott
Director
Emdad Rashid
Director of Experience
Joanna Hetherington
Operations Director
Stewart Pattinson
Director
Catherine Lindsay
Head of Customer Experience
Jamie Thorpe
Head of Experience Management
Phil Durand
Director, Customer Experience Management
Rachel Percival
Customer Experience Consultant
Ali Powell
Managing Director
Anna Chapman
Director
Brian Ford
Vice President - Customer Experience | Customer Services
Emma Wardle
Senior Director, Customer Service and Complaints
Julie Stephens
People Director
Lisa Garthside
XP Director
Nick Lygo-Baker
CEO
Robert Pender
Customer & Employee Experience Advisor
Sarah Sargent
Director of Customer Experience
Sharif-Paul Anton
General Manager – Customer Support UK & Eire
Simon Norie
Co – Founder of Custerian & Empathy Creation Specialist
Steve Elvins
Senior Director Digital Enablement | Thermo Fisher Scientific
Alex Russell-Rutherford
Customer Experience Manager
Beverley Stag
Outcome Creation Specialist
Brian Shuttleworth
Practice Lead – CX and Operations
Caitlin Jones
Senior Manager – Customer and Digital
Caroline Pain
Senior Vice President, Customer Proposition
Chris Little
Director of Customer Thinking
Claire Hill
Customer Experience Director
Daniel Curzon
Business transformation expert & Technology Director, Paymentshield
Hannah Foley
Founder
Joe Marshall
Managing Director , Customer Experience
Katie Broadbent
Customer Experience Manager
Mark Conway
Founder
Matthew Addison
Vice President - UK&I
Miles C. Thomas
Founder
Paul Kavanagh
MD, Customer Experience & Insight
Pavitra Bhaskar
Global Head of Client Services
Rebecca Brown
CEO and Co-Founder
Richard Nicholls
Business Development Manager
Sarah Simpson
Customer Experience Director
Victoria Orr
Chief Customer Officer
Ambrish Parmar
Digital Transformation Leader
Ana Iorga
CEO and Chief Neuroscientist
Brendan Leece
International Customer Experience Manager
Czarina Sheikh Mathew
Executive Director & Customer Experience Specialist
Daniel Brown
Co-Founder and Commercial Director
Eleanor Telling
Director of Professional Services – XP Consulting
Emma Ledwidge
Customer Interactions Manager
Jacqs Harper
Management Consultant
Jessica Bethune
Vice President – Europe, Middle East and Africa
Katie Stabler
Founder and Director
Katriona O'Hare
Head Customer Services
Keith Gait
Customer Service Director
Ken Van Der Lely
Head of Customer Advocacy
Marius Ghios
Customer Experience Manager
Rohilla Nasreen
Customer Experience Manager
Sandra Thompson
CXPA FCIM MA BA
Sarah Kennard
Senior Consultant and Customer Management Expert
Sharon Boyd
Chief Customer Officer
Simon Fraser
VP, Customer Experience Strategy
Susannah Hewson
Founder, CX Change