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Meet The Judges

Rob Ettridge

Chief Operating Officer

Hannah Louise Cox

Practice Lead – Executive Search

Michelle Ansell

Managing Partner

Hina Sharma

Senior Engagement & Internal Comms Manager - Europe

Homayoun Dayani-Fard


Olga Wormald

Managing Director

Catherine Lindsay

Head of Customer Experience

Christina Dolding

Head of Customer Experience

Jamie Thorpe

Head of Experience Management

Julie Stephens

People Director

Kate Lincoln

Operations Director

Jenny Betteridge

Deputy Managing Director

Lollie Tuckey

Business Coach and Director

Steve Elvins

Senior Director Digital Enablement

Victoria Orr

Chief Executive Officer and Founder

Abdou Fahd

Customer Experience Specailist

Alex Russell-Rutherford

Customer Experience Manager

Anna Chapman

Head of Retail and Trade Sales

Daniel Curzon

Customer Experience & Change Director

Jane Kennedy

Executive Coach, People strategy advisor, NED and Trustee

Jenny Betteridge

Deputy Managing Director

Caroline King

Customer Operations Director

Claire Hill

Customer Experience Director

Gurol Kurt

Co-founder and CEO

Joe Marshall

Managing Director , Customer Experience

Kathryn King

Head of Customer Experience

Katie Rolfe

Head of Customer Experience

Lama Shanti

Digitization and Customer experience head of department

Lynzi Harrison

Heritage Managing Director & Customer Champion LVFS

Marius Ghios

Customer Experience Manager

Paul Kavanagh

MD, Customer Experience & Insight

Ambrish Parmar

Digital Transformation Leader

Ana Iorga

CEO and Chief Neuroscientist

Carl Bromley

Head of Customer Experience

Gavin Scott

Company Director

Hayley Soper

Customer Service Manager

Iain O’Connor

Senior Manager – Customer Experience & Insight

Ian Thomas

Operations Director

Susannah Hewson


Charlotte Crawley

Culture & Experience Director

Christopher Colley

Principal, Customer Experience (VP) – Europe, Middle East and Africa

Nicole Holt

Research Director

Sonya Homewood

Founder and MD