Awards Chairman - Ian Golding
Ian is a world-renowned CX specialist, whose definitive Masterclasses help professionals unlock their CX potential. We’re delighted to have him on board as Awards Chairman, and also as host for the Awards Ceremony in Wembley’s Great Hall.To keep the Awards fair and transparent, we use independent judges to assess each category. Becoming a judge is a fantastic opportunity to learn about the latest CX developments, network with other professionals and offer your feedback on the entries.
And our judges really enjoy the experience: 100% of those surveyed after last year’s Awards expressed satisfaction with the overall experience!
Many return each year, to see how the industry has moved forward and what new CX ideas are circulating. One has judged with us 20 times!
This year, we’ve also founded The Judge Club, where our most experienced judges get together to review the judging process and make recommendations for future improvements.
Rob Ettridge
Partner/ Director, Client Services
Michelle Ansell
Managing Partner
Homayoun Dayani-Fard
Business Consultant
Lorraine Day
Chief Operating Officer
Olga Wormald
Managing Director
Catherine Lindsay
Head of Customer Experience
Jamie Thorpe
Head of Experience Management
Ali Powell
Managing Director
Anna Chapman
Director
Brian Ford
Vice President - Customer Experience | Customer Services
Julie Stephens
People Director
Sharif-Paul Anton
General Manager – Customer Support UK & Eire
Joe Marshall
Managing Director , Customer Experience
Ana Iorga
CEO and Chief Neuroscientist
Ken Van Der Lely
Head of Customer Advocacy
Sandra Thompson
CXPA FCIM MA BA