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Richard “joins the dots” between Technology and the Business. He has extensive change experience and a consistent track record delivering the benefits and ROI of £multimillion programmes on time and on budget. Pioneering new digital technology such as Artificial Intelligence and Robotic Process Automation to transform corporate functions. Implementing large-scale change to revolutionise the customer and employee experience whilst increasing revenues and realising £multimillion cost and operational savings. 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I am very passionate about creating memorable, delightful customer experiences. I thrive in fast-paced, diverse environments and have a strong affinity for leveraging analytics and driving digital transformation. Anything new in the automation world, I will try it! \n\nWith a background spanning biotech, fintech, travel technology, and outsourcing, I've led teams across B2B and B2B2C sectors. Of the various initiatives I've led, one that stands out occurred during the Covid period with Hurdle (Chronomics). In under 6 months, we transitioned this startup from having minimal volumes to handling contacts of nearly 100k per month. This involved implementing a 24/7 omnichannel service desk, which utilised a chatbot and smart knowledgebase that effectively address over 90% of incoming requests. 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