Awards Chairman - Ian Golding
Ian is a world-renowned CX specialist, whose definitive Masterclasses help professionals unlock their CX potential. We’re delighted to have him on board as Awards Chairman, and also as host for the Awards Ceremony in Wembley’s Great Hall.To keep the Awards fair and transparent, we use independent judges to assess each category. Becoming a judge is a fantastic opportunity to learn about the latest CX developments, network with other professionals and offer your feedback on the entries.
And our judges really enjoy the experience: 100% of those surveyed after last year’s Awards expressed satisfaction with the overall experience!
Many return each year, to see how the industry has moved forward and what new CX ideas are circulating. One has judged with us 20 times!
This year, we’ve also founded The Judge Club, where our most experienced judges get together to review the judging process and make recommendations for future improvements.
Donna O'Toole
CEO
Rob Ettridge
Partner/ Director, Client Services
Michelle Ansell
Managing Partner
Valerie Howe
Customer Experience Director
Gary Jackson
Group Director of Communications & Customer Success
Christopher Brooks
Managing Director
Amanda Riches
Senior Director of Professional Services – CX Consulting
Faran Niaz
CEO & Founder | CX Future
Homayoun Dayani-Fard
Consultant
Jo Boswell
Director | Sentio-B Ltd
Lorraine Day
Chief Operating Officer
Olga Wormald
Managing Director
Ray Harrison FCIPD, FLPI
Head of Offshore & Learning Projects | Independent Chair of the Judge Club Advisory Board
Rob Dermott
Director
Emdad Rashid
Director of Experience
Jamie Thorpe
Head of Experience Management
Joanna Hetherington
Operations Director
Stewart Pattinson
Director
Tim Pritchard
Managing Director, Customer Experience
Catherine Lindsay
Head of Customer Experience
David Gallihawk
Global Head, Customer Self Service & Digital Transformation
John Giddings
Senior Director
Laura Bowyer
Head of Customer Excellence
Phil Durand
Director, Customer Experience Management
Rachel Percival
Customer Experience Consultant
Ali Powell
Managing Director
Andreas Constantinides
Head of Messaging & Marketing Consultancy Network
Anna Chapman
Director
Brian Ford
Vice President - Customer Experience | Customer Services
Chloe Woolger
Commercial Director
Emma Wardle
Senior Director, Customer Service and Complaints
Julie Stephens
People Director
Lisa Garthside
XP Director
Marion Ellis FRICS CCXP
Managing Director
Nick Lygo-Baker
CEO
Robert Pender
Customer & Employee Experience Advisor
Sarah Hart
Customer Experience Program Director
Sarah Sargent
Director of Customer Experience
Sharif-Paul Anton
General Manager – Customer Support UK & Eire
Simon Norie
Co – Founder of Custerian & Empathy Creation Specialist
Steve Elvins
Senior Director Digital Enablement | Thermo Fisher Scientific
Manuela Pifani
Founder and Managing Director
Alex Russell-Rutherford
Customer Experience Manager
Andy McDonald
CCO
Beverley Stag
Outcome Creation Specialist
Brian Shuttleworth
Practice Lead – CX and Operations
Caitlin Jones
Senior Manager – Customer and Digital
Caroline King
Customer Operations Director
Caroline Pain
Senior Vice President, Customer Proposition
Chris Little
Director of Customer Thinking
Claire Hill
Customer Experience Director
Daniel Curzon
Business transformation expert & Technology Director, Paymentshield
Debbie Ashton
Senior Vice President of Strategic Customer Experience
Hannah Foley
Founder
Hazel Hughes
Senior Leader of Customer Experience
Ivan Gowan
CEO
Jane Kennedy
Founder
Jenny Betteridge
Deputy Managing Director
Joe Marshall
Managing Director , Customer Experience
Katie Broadbent
Customer Experience Manager
Katie Rolfe
Head of Customer Experience
Lee Jones
Sales Director
Mark Conway
Founder
Matthew Addison
Vice President - UK&I
Matthew Chatterton
Director, CX
Miles C. Thomas
Founder
Paul Kavanagh
MD, Customer Experience & Insight
Pavitra Bhaskar
Global Head of Client Services
Pramod Tiwari
Senior Director – Consulting – Energy and Utility
Rebecca Brown
CEO and Co-Founder
Richard Nicholls
Business Development Manager
Sarah Simpson
Customer Experience Director
Victoria Orr
Chief Customer Officer
Adrian Beech
Head of UK and Partner Operations
Ambrish Parmar
Digital Transformation Leader
Ana Iorga
CEO and Chief Neuroscientist
Andy Harding
Managing Director
Brendan Leece
International Customer Experience Manager
Carl Bromley
Head of Customer Experience
Christopher Colley
Principal, Customer Experience (VP) – Europe, Middle East and Africa
Czarina Sheikh Mathew
Executive Director & Customer Experience Specialist
Daniel Brown
Co-Founder and Commercial Director
Eleanor Telling
Director of Professional Services – XP Consulting
Emma Ledwidge
Customer Interactions Manager
Hayley Soper
Customer Service Manager
Jacqs Harper
Management Consultant
Katarzyna Dulik
Head Of Client Services - Financial Institutions
Katie Stabler
Founder and Director
Katriona O'Hare
Head Customer Services
Keith Gait
Customer Service Director
Ken Van Der Lely
Head of Customer Advocacy
Marius Ghios
Customer Experience Manager
Matt Churchill
Program Enablement Director
Michael Landolt
Director
Milla Ikonen
Vice President, Marketing
Paul Lidbetter
Global Customer Centric Supply Lead
Richard Annable
CX Director
Rohilla Nasreen
Customer Experience Manager
Sandra Thompson
CXPA FCIM MA BA
Sarah Kennard
Senior Consultant and Customer Management Expert
Sharon Boyd
Chief Customer Officer
Simon Fraser
VP, Customer Experience Strategy
Susannah Hewson
Founder, CX Change
Victoria Lepadden
Head of non-banking Client Management