Meet the Judges

These are the only Awards where judges apply to judge!

To keep the Awards fair and transparent, we use independent judges to assess each category. Becoming a judge is a fantastic opportunity to learn about the latest CX developments, network with other professionals and offer your feedback on the entries.

And our judges really enjoy the experience: 100% of those surveyed after last year’s Awards expressed satisfaction with the overall experience!

Many return each year, to see how the industry has moved forward and what new CX ideas are circulating. One has judged with us 20 times!

This year, we’ve also founded The Judge Club, where our most experienced judges get together to review the judging process and make recommendations for future improvements.

Donna O'Toole


Rob Ettridge

Partner/ Director, Client Services

Michelle Ansell

Managing Partner

Valerie Howe

Customer Experience Director

Gary Jackson

Group Director of Communications & Customer Success

Christopher Brooks

Managing Director

Amanda Riches

Senior Director of Professional Services – CX Consulting

Faran Niaz

CEO & Founder | CX Future

Homayoun Dayani-Fard


Jo Boswell

Director | Sentio-B Ltd

Lorraine Day

Chief Operating Officer

Olga Wormald

Managing Director

Ray Harrison FCIPD, FLPI

Head of Offshore & Learning Projects | Independent Chair of the Judge Club Advisory Board

Rob Dermott


Emdad Rashid

Director of Experience

Jamie Thorpe

Head of Experience Management

Joanna Hetherington

Operations Director

Stewart Pattinson


Tim Pritchard

Managing Director, Customer Experience

Catherine Lindsay

Head of Customer Experience

David Gallihawk

Global Head, Customer Self Service & Digital Transformation

John Giddings

Senior Director

Laura Bowyer

Head of Customer Excellence

Phil Durand

Director, Customer Experience Management

Rachel Percival

Customer Experience Consultant

Ali Powell

Managing Director

Andreas Constantinides

Head of Messaging & Marketing Consultancy Network

Anna Chapman


Brian Ford

Vice President - Customer Experience | Customer Services

Chloe Woolger

Commercial Director

Emma Wardle

Senior Director, Customer Service and Complaints

Julie Stephens

People Director

Lisa Garthside

XP Director

Marion Ellis FRICS CCXP

Managing Director

Nick Lygo-Baker


Robert Pender

Customer & Employee Experience Advisor

Sarah Hart

Customer Experience Program Director

Sarah Sargent

Director of Customer Experience

Sharif-Paul Anton

General Manager – Customer Support UK & Eire

Simon Norie

Co – Founder of Custerian & Empathy Creation Specialist

Steve Elvins

Senior Director Digital Enablement | Thermo Fisher Scientific

Manuela Pifani

Founder and Managing Director

Alex Russell-Rutherford

Customer Experience Manager

Andy McDonald


Beverley Stag

Outcome Creation Specialist

Brian Shuttleworth

Practice Lead – CX and Operations

Caitlin Jones

Senior Manager – Customer and Digital

Caroline King

Customer Operations Director

Caroline Pain

Senior Vice President, Customer Proposition

Chris Little

Director of Customer Thinking

Claire Hill

Customer Experience Director

Daniel Curzon

Business transformation expert & Technology Director, Paymentshield

Debbie Ashton

Senior Vice President of Strategic Customer Experience

Hannah Foley


Hazel Hughes

Senior Leader of Customer Experience

Ivan Gowan


Jane Kennedy


Jenny Betteridge

Deputy Managing Director

Joe Marshall

Managing Director , Customer Experience

Katie Broadbent

Customer Experience Manager

Katie Rolfe

Head of Customer Experience

Lee Jones

Sales Director

Mark Conway


Matthew Addison

Vice President - UK&I

Matthew Chatterton

Director, CX

Miles C. Thomas


Paul Kavanagh

MD, Customer Experience & Insight

Pavitra Bhaskar

Global Head of Client Services

Pramod Tiwari

Senior Director – Consulting – Energy and Utility

Rebecca Brown

CEO and Co-Founder

Richard Nicholls

Business Development Manager

Sarah Simpson

Customer Experience Director

Victoria Orr

Chief Customer Officer

Adrian Beech

Head of UK and Partner Operations

Ambrish Parmar

Digital Transformation Leader

Ana Iorga

CEO and Chief Neuroscientist

Andy Harding

Managing Director

Brendan Leece

International Customer Experience Manager

Carl Bromley

Head of Customer Experience

Christopher Colley

Principal, Customer Experience (VP) – Europe, Middle East and Africa

Czarina Sheikh Mathew

Executive Director & Customer Experience Specialist

Daniel Brown

Co-Founder and Commercial Director

Eleanor Telling

Director of Professional Services – XP Consulting

Emma Ledwidge

Customer Interactions Manager

Hayley Soper

Customer Service Manager

Jacqs Harper

Management Consultant

Katarzyna Dulik

Head Of Client Services - Financial Institutions

Katie Stabler

Founder and Director

Katriona O'Hare

Head Customer Services

Keith Gait

Customer Service Director

Ken Van Der Lely

Head of Customer Advocacy

Marius Ghios

Customer Experience Manager

Matt Churchill

Program Enablement Director

Michael Landolt


Milla Ikonen

Vice President, Marketing

Paul Lidbetter

Global Customer Centric Supply Lead

Richard Annable

CX Director

Rohilla Nasreen

Customer Experience Manager

Sandra Thompson


Sarah Kennard

Senior Consultant and Customer Management Expert

Sharon Boyd

Chief Customer Officer

Simon Fraser

VP, Customer Experience Strategy

Susannah Hewson

Founder, CX Change

Victoria Lepadden

Head of non-banking Client Management