Steering Council
Composed of leading CX professionals, our Steering Council provides guidance and support as we lay the foundations for another year of CXA®.
Members are selected for a one-year term: they are all winners or judges at the International Customer Experience Awards. The Chair of the Steering Council for 2022 is Ian Golding.
Take a look below to see who's helping us make 2022 the best CXA® yet!

Ian Golding
Global Customer Experience Specialist

Jo Mayes
Director of Customer Services

Tim Pritchard
Managing Director, Customer Experience

Emma Wardle
Senior Director, Customer Service and Complaints

Catherine Lindsay
Head of Customer Experience

Basia Szumska-Hare
Customer Experience, DXC Technology

Amjad Khan
Cultural Transformation Leader