Composed of leading CX professionals, our Steering Council provides guidance and support as we lay the foundations for another year of CXA®.

Members are selected for a one-year term: they are all winners or judges at the International Customer Experience Awards. The Chair of the Steering Council for 2022 is Ian Golding.

Take a look below to see who's helping us make 2022 the best CXA® yet!

Ian Golding

Global Customer Experience Specialist

Jo Mayes

Director of Customer Services

Tim Pritchard

Managing Director, Customer Experience

Emma Wardle

Senior Director, Customer Service and Complaints

Catherine Lindsay

Head of Customer Experience

Basia Szumska-Hare

Customer Experience, DXC Technology

Amjad Khan

Cultural Transformation Leader