Steering Council

Ian Golding CCXP

Founder, The Customer Experience Consultancy

Amjad Khan

Head of Customer Intelligence & Advocacy, HSBC

Basia Szumska-Hare

Client Partner, Banking and Capital Markets, DXC Technology

Catherine Lindsay 

Head of Customer Experience, Hitachi Capital Consumer Finance 

Emma Wardle

Senior Director, Operations Delivery, Capital One 

Jo Mayes

Customer Services Director, Business Stream 

Tim Pritchard

Managing Director, Kantar UK

Tom Johnston

Board Director and Executive Coach, CPM International Telebusiness