How to Enter

Reasons to enter

Top 3 reasons to enter

  • Our NPS score is +72, with 80% of guests saying they would recommend the Awards
  • A full-day celebration of customer experience: presentations throughout the day followed by a glamorous Awards ceremony in the evening
  • Detailed feedback reports for every finalist

During the early bird period, which ends on 8th May, entry is £259. You can also enter additional categories for £199 when the order is made together.

After 8th May, entries are £359 and additional categories are £299.*

*VAT of 20% added to all prices.

Enter Now
How to enter the Awards

Start Journey

  • 1

    Choose Your Category

    Select the most appropriate categories to showcase your CX initiatives
  • 2

    Enter Your Initiative (19th June 2020)

    Select the category/categories of your choice and receive access to the Online Portal, where you write and submit your entry form
  • 3

    Submit Your Entry

    Write your entry, which counts for 50% of your final score. Make use of our free case studies, articles and webinars. Ensure to submit your completed entry on the online portal by the end of business on 19th of June 2020
  • 4

    Finalists Announcement (10th July 2020)

    Get shortlisted by a panel of our most prominent judges

Enter Now
How to enter the Awards

After Entry Deadline

  • 5

    Book Your Table

    Save 20% when you book a table of 10 in the early bird period. Individual seats also available
  • 6

    Prepare Your Presentation

    Get ready to present before our panel of independent judges. The presentation should bring your initiative to life, and counts for 50% of your final score
  • 7

    Present Your Initiative and Enjoy the Awards (15th October 2020)

    As well as presenting your initiative, you can enjoy a memorable day of celebration, learning and networking at the Awards Finals
  • 8

    Receive Your Feedback Report

    Containing competitors’ scores and judges’ comments, your feedback report will give you detailed, specific feedback on your written entry and presentation that will help you refine your strategy going forward

Find out more

Plan2Win Document

Everyone who enters the Awards deserves the chance to do well. That’s why we’ve prepared a Plan2Win document. With tips on category selection and writing a successful entry, it’s a great guide for your Awards journey!


Other valuable resources

Find all the resources you need including: webinars, guides, case studies


Frequently asked Questions

Find your answer