Recognising and Celebrating Customer
Experience Excellence and Innovation

The UK Customer Experience Awards recognises organisations which are delivering an outstanding customer experience.

Awards Finals: 10th October 2019 at Wembley Stadium, London

SEE CATEGORIES FOR 2019

"Everybody should try because you don’t know how good you are unless you face other people from the same industry"

Priyank Srivastava - Barclays Global

Awards Finals: 10th October 2019, at Wembley Stadium, London.

SEE CATEGORIES FOR 2019

"Entering these Awards is a fantastic way of promoting your company values and getting the message across!"

Rachel Hunt & Kevin Storey, British Gypsum

Awards Finals: 10th October 2019 at Wembley Stadium, London

SEE CATEGORIES FOR 2019

"It feels amazing to win, our team worked really hard over the last year to deliver data gifting for our customers! 'EE' was in 4 categories in total, so this was one special night for all of us!"

Gail Irwin, Passionate Digital Product Owner and leader at EE

Awards Finals: 10th October 2019 at Wembley Stadium, London

SEE CATEGORIES FOR 2019

ABOUT
THE AWARDS

10 years of celebrating customer experience excellence!

The UK Customer Experience Awards has grown exponentially to become the biggest CX event of its kind in the world. In 2019 the awards continue to recognise those inspiring organisations who are striving to enhance their customer experience in many innovative ways. This year the awards will be bigger and better than ever as the event is celebrating its 10-year anniversary.

The awards are unique in that the finalists also present their entry live on the day of the finals to a panel of independent judges, ensuring the fairest and most transparent scoring process possible. The UKCXA has been accredited with the prestigious Gold Awards Trust Mark from the Independent Awards Standards Council.

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SUBSCRIBE FOR UPDATES

Keep up to date with Customer Experience news and information about the Awards.

We are quietly confident about all of our nominations, this is our first time here this year, so just being here is great itself! I'm in it to win it now! We want to show the steps we are taking as a company during our live presentations. And that is the reason why this event is a great opportunity for us!

Katie Stabler,
Lowell

Everybody from our team was so brilliant, it was amazing! I'm so excited because I won stuff a years ago but this award feels so much more. The company that I worked for feels like a family to me, we are all part of something special, so this really matters to us!

Giles Owen,
Bristan Group Ltd

WE ARE
PROUD
TO BE
THE BEST

THE
CATEGORIES

This year, there are 24 categories to choose from all aimed at recognising many different ways that companies use to improve their customer experience. The categories are set in a way to ensure that every size and sector of the company can be recognised across both B2B and B2C areas. In addition to that, due to the fact, there is no limit to the number of categories you can enter, you can increase your chances of winning.

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HALL OF
FAME 2018

Click to see the inspiring companies and key influencers who won at The UK Customer Experience Awards in previous years. Could your company be featured in our Hall of Fame in the future?

AWARDS
CHAIRMAN

Ian Golding, CCXP

Ian is an internationally renowned leader in customer experience. Speaker, author, blogger, consultant, adviser and featured columnist and now also non-executive editor of CXM.co.uk. In his role as Chairman of the Awards Ian will assist us to ensure the CXA has a clearly articulated role in relation to promoting CX best practice. Ian will also be an advocate for the awards. In his own words.

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JUDGES

Rob Ettridge

Partner/ Director, Client Services | Red Lorry Yellow Lorry

Marie Cross

Training Director | First Impression Training Ltd

Stewart Pattinson

Director | Purple Cat Consultancy And Training Services Limited

Yvette Wise

Sales Director | Blue Sky

VENUE
Wembley Stadium
London

MORE INFO

Once again we will be holding this exciting event in the incredible ‘home of champions’ at Wembley Stadium.

This stunning location is the perfect venue for hosting the awards and offers fantastic views, plenty of scope for networking throughout the day, and of course a spectacular area for the awards finals in the evening.