Hello Wembley
The UK Customer Experience Awards® is back - and it's going to be better than ever!
As Britain's original - and biggest - CX celebration, companies view these awards as the ultimate marque of achievement in customer experience - and rightly so.
This is your chance to compete with the UK's most innovative organisations and spread the word about your incredible results, all while having a shared experience with your team.
Winning will send a powerful message that you put your customers first, but CXA® is a fantastic learning opportunity for everyone involved - no matter the result!
Share Your Story
And Party Like It's 2022!
The world deserves to know about your CX achievements - and CXA® is the rooftop you can shout from!
Getting involved is easy - and taking part is a lot of fun!
Here's what a Winner's Journey looks like:
CHOOSE CATEGORY
SUBMIT ENTRY
GET SHORTLISTED
PRESENT INITIATIVE
WIN
Fairest Awards
Our commitment to fairness and transparency sets standards across the whole awards industry - we've consistently been awarded the Outstanding Trust Mark by the Independent Awards Standards Council.
All our judges are independent business professionals: they will assess your entry impartially, paying close attention to the scoring criteria, and will share detailed feedback on your initiative to help your CX keep improving.
Judges also receive CPD points for taking part: recognition of the knowledge sharing at the heart of CXA®.
We Keep Scoring Fair
Awards Experience
This year's CXA® is set to be an historic event - after two years marked by the pandemic, we're thrilled to be hosting the largest live CX event again.
Time spent together now is absolutely precious, and these awards give you a unique opportunity to combine working hard, learning, having fun and rewarding your teams for succeeding in the most challenging of times.
Here’s what to expect:
- Present your initiatives to the judges in the VIP boxes surrounding the pitch
- Choose from 200 or more live presentations of real life examples of customer experience initiatives implemented by innovative and leading companies great and small
- Celebrate at a fabulous black-tie Awards Ceremony featuring our host Ian Golding, live entertainment a sumptuous dinner and the chance to party like its 2022
- Enjoy the atmosphere at Wembley’s executive suite including lunch and refreshments throughout the day
- There will be dedicated networking areas and tools and ideas to develop your professional network
- Following the event you will receive a detailed feedback report from your expert judging panel
This is your time to shine!
CXA®
Shaping the Global CX Movement
As close friends of the CXPA - our Global Partners in Advancing CX - we're proud to be champions of the CX discipline as a whole.
Our CXA® Steering Council is made up of the top CX professionals in the UK. They give us guidance and feedback on the quality and integrity of the awards, ensuring that we continually innovate and exceed all your expectations!
The Chair of the Steering Council for 2022 is Ian Golding.
Take a look below to see who's helping us make 2022 the best CXA® yet!
Steering Council
Tim Pritchard
Managing Director, Customer Experience
Emma Wardle
Senior Director, Customer Service and Complaints
Catherine Lindsay
Head of Customer Experience
Basia Szumska-Hare
Customer Experience, DXC Technology
Amjad Khan
Vice President - Global Banking
Ian Golding
Global Customer Experience Specialist
Jo Mayes
Director of Customer Services
Brand Ambassadors
Daniel Brown
Co-founder & Commercial Director - Think WoW
Rebecca Brown
Founder and CX Strategy - Think WoW
Sponsor the Awards
Want to position your organisation at the forefront of CX excellence? Sponsoring the Awards is perfect for this. You'll be aligning yourself with the highest standards in the world of customer experience – plus getting some amazing exposure for your brand. We have a range of sponsorship packages to suit every budget – take a look at our brochure and decide what works best for you.
We have a range of sponsorship packages to suit every budget – take a look at our brochure and decide what works best for you.
