KEY DATES

Categories

Customer-centric culture

This is for organisations whose initiative has driven cultural change and achieved extraordinary CX as a result. Entrants will need to demonstrate a view of their organisational culture and how it has been made more customer-centric.

Customers at the heart of everything

For organisations who have worked tirelessly to make the customer their main focus. You’ll need to prove the steps you’ve taken to prioritise the customer within your organisation.

Use of insight & feedback

This is for organisations whose initiative has driven cultural change and achieved extraordinary CX as a result. Entrants will need to demonstrate a view of their organisational culture and how it has been made more customer-centric.

Employees at the heart of everything

Great EX leads to great CX: this award goes to organisations whose employee-centricity is the key to delivering customer experience results.

Customer experience training

For CX training providers who have helped organisations unleash their customer experience potential.

Business change and transformation

If your organisation has seen successful large-scale organisational change involving people, products or services, technology or relocation, this award is for you!

Online Customer Experience

With so much business done online, having a great digital experience is mission critical. This award recognises organisations implementing great CX for their online journeys.

B2B customer experience

For B2B organisations focused on improving their customer experience, helping other businesses to operate and grow.

Product or service development

This is for organisations using specific techniques to identify customer opportunities, extend product or service cycle time, create new products or anticipate customer needs.

Most Effective Customer Experience on Social Media

For organisations harnessing the potential of social media to build stronger, deeper connections with their customers and improving their CX as a result.

Contact centre small

For contact centres with less than 100 employees who help organisations manage their customer experience through phone, email, newsletters, face to face interactions, social platforms and online chat.

Contact centre large

For contact centres with more than 100 employees who help organisations manage their customer experience through phone, email, newsletters, face to face interactions, social platforms and online chat.

Financial services

This award is for money managing companies, credit unions, banks, insurance companies, credit-card companies, accountancies, consumer-finance companies, stock brokerage and investment funds who have enhanced their customer experience.

Team of the year

Teamwork makes the dream work! This award is for teams who have demonstrated outstanding commitment, application, passion and focus, making an exceptional contribution to their organisation’s customer experience.

CX Professional of the Year

This is for a customer experience professional who has made an outstanding contribution to their field and advances the cause of customer experience wherever they go.

CX Rising Star

This is for a CX professional who’s been in the industry for less than five years, but who’s already making huge waves and doing extraordinary work.

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