KEY DATES

Categories

Employee Experience during the crisis

We all know that the quality of the Employee Experience is critical to delivering a great Customer Experience. Seldom have either been more under threat than during these last few months. Tell us your story about the measures your organisation went to/ to ensure that the most positive outcomes are achieved for the workforce and the employees and which also contributed to the customer experience.

Customer Experience during the crisis- SME

This is for a project which was delivered during the coronavirus crisis. This could be which was brought about by the crisis and which was conceived/ planned and executed in a short period of time to protect the customer.

Customer Experience during the crisis

This is for a project which was delivered during the coronavirus crisis. This could be which was brought about by the crisis and which was conceived/ planned and executed in a short period of time to protect the customer.

Employees at the heart of everything - Financial Services

Great EX leads to great CX: this award goes to organisations whose employee-centricity is the key to delivering customer experience results.

Customers at the heart of everything - Financial Services

For organisations who have worked tirelessly to make the customer their main focus. You’ll need to prove the steps you’ve taken to prioritise the customer within your organisation.

Customers at the heart of everything - Utilities and Housing Provider

For organisations who have worked tirelessly to make the customer their main focus. You’ll need to prove the steps you’ve taken to prioritise the customer within your organisation.

Customers at the heart of everything

For organisations who have worked tirelessly to make the customer their main focus. You’ll need to prove the steps you’ve taken to prioritise the customer within your organisation.

Customers at the heart of everything - SME

For organisations who have worked tirelessly to make the customer their main focus. You’ll need to prove the steps you’ve taken to prioritise the customer within your organisation.

Product or service development

This is for organisations using specific techniques to identify customer opportunities, extend product or service cycle time, create new products or anticipate customer needs.

Online Customer Experience - SME

With so much business done online/ having a great digital experience is mission critical. This award recognises organisations implementing great CX for their online journeys.

Online Customer Experience

With so much business done online/ having a great digital experience is mission critical. This award recognises organisations implementing great CX for their online journeys.

Business change and transformation

If your organisation has seen successful large-scale organisational change involving people, products or services, technology or relocation, this award is for you!

Customers at the heart of everything - Telecoms

For organisations who have worked tirelessly to make the customer their main focus. You’ll need to prove the steps you’ve taken to prioritise the customer within your organisation.

Customer-centric culture - Utilities

This is for organisations whose initiative has driven cultural change and achieved extraordinary CX as a result. Entrants will need to demonstrate a view of their organisational culture and how it has been made more customer-centric.

Customer-centric culture

This is for organisations whose initiative has driven cultural change and achieved extraordinary CX as a result. Entrants will need to demonstrate a view of their organisational culture and how it has been made more customer-centric.

B2B customer experience - SaaS

For B2B organisations focused on improving their customer experience/ helping other businesses to operate and grow.

Customer-centric culture - Financial Services

This is for organisations whose initiative has driven cultural change and achieved extraordinary CX as a result. Entrants will need to demonstrate a view of their organisational culture and how it has been made more customer-centric.

Employees at the heart of everything

Great EX leads to great CX: this award goes to organisations whose employee-centricity is the key to delivering customer experience results.

Use of insight & feedback - Programme

This is for organisations whose initiative has driven cultural change and achieved extraordinary CX as a result. Entrants will need to demonstrate a view of their organisational culture and how it has been made more customer-centric.

Use of insight & feedback

This is for organisations whose initiative has driven cultural change and achieved extraordinary CX as a result. Entrants will need to demonstrate a view of their organisational culture and how it has been made more customer-centric.

B2B customer experience

For B2B organisations focused on improving their customer experience/ helping other businesses to operate and grow.

B2B customer experience - SME

For B2B organisations focused on improving their customer experience/ helping other businesses to operate and grow.

Contact centre

For contact centres who help organisations manage their customer experience through phone/ email/ newsletters/ face to face interactions/ social platforms and online chat.

Financial services

This award is for money managing companies, credit unions, banks, insurance companies, credit-card companies, accountancies, consumer-finance companies, stock brokerage and investment funds who have enhanced their customer experience.

Team of the year

Teamwork makes the dream work! This award is for teams who have demonstrated outstanding commitment, application, passion and focus, making an exceptional contribution to their organisation’s customer experience.

Apply to Judge

Above and beyond heroes - free

This is for companies to nominate teams or individuals who went above and beyond the call of duty during the coronavirus crisis / delivering outstanding customer outcome in times of adversity. That could be contributing to surviving or thriving / since sectors will vary.

All nominations will receive a mention at the awards and receive a certificate of thanks from Awards International on behalf of their employer.

* Entries to this category will only be available to the UKCXA Finalists