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KEY DATES

Winners and
Finalists 2021

We are proud to present the winners of the UK Customer Experience Awards 2021. Two-day Finals consisted of the online entry presentations on the 7th October followed by highly anticipated awards ceremony on the 14th October. We hope you enjoyed both days as much as we did.

Our goal to recognize excellent Customer Experience continues! See you next year!

Neil Skehel, CEO Awards International

Register for 2022

Overall Winner

Knight Frank

Customers at the Heart of Everything™

Gold Awards Winner

Vanarama

Silver Awards Winner

Mears

Bronze Awards Winner

Hitachi Capital Vehicle Solutions

Customers at the Heart of Everything™ - Large Companies

Gold Awards Winner

Knight Frank

Silver Awards Winner

Virgin Money

Bronze Awards Winner

Ageas UK

Customers at the Heart of Everything™ - Telecoms

Gold Awards Winner

Telefonica/O2 UK

Silver Awards Winner

Vodafone

Bronze Awards Winner

Swish Fibre

Customers at the Heart of Everything™ - Covid Response

Gold Awards Winner

The AA

Silver Awards Winner

Findel Education

Bronze Awards Winner

Openreach

Customer Experience in the Crisis 

Gold Awards Winner

JTGroup

Silver Awards Winner

Pharmacy2U

Bronze Awards Winner

TalkTalk Telecom Group

Customer Experience in the Crisis - Large Companies

Gold Awards Winner

NHS Scotland in partnership with ServiceNow

Silver Awards Winner

Knight Frank

Bronze Awards Winner

AIB

Customer Experience in the Crisis - Up to 250 Employees

Gold Awards Winner

Vanarama

Silver Awards Winner

Tabology Ltd

Bronze Awards Winner

Flipdish

Employee Experience in the Crisis

Gold Awards Winner

Octopus Energy

Silver Awards Winner

Financial Services Compensation Scheme

Bronze Awards Winner

LV

Employee Experience in the Crisis - SME

Gold Awards Winner

Vanarama

Silver Awards Winner

Intelligo Software

Vulnerability, Health and Wellbeing

Gold Awards Winner

Warmworks Scotland LLP

Silver Awards Winner

Vanarama

Bronze Awards Winner

Unibail Rodamco Westfield in partnership with Ethos Farm

Business Change and Transformation

Gold Awards Winner

Aspen Healthcare

Silver Awards Winner

Vodafone

Bronze Awards Winner

Financial Services Compensation Scheme

Business Change and Transformation - SME

Gold Awards Winner

Vanarama

Digital Transformation

Gold Awards Winner

Vanarama

Silver Awards Winner

DHL Supply Chain

Bronze Awards Winner

Wunderman Thompson Commerce for CX Reset

Best Use of Technology

Gold Awards Winner

Consumer – BT/EE/PlusNet

Silver Awards Winner

Unibail Rodamco Westfield in partnership with Ethos Farm

Bronze Awards Winner

Capita

Best Use of Technology - SME

Gold Awards Winner

Vanarama

Silver Awards Winner

ACF Technologies

Bronze Awards Winner

Green Flag

Financial Services

Gold Awards Winner

AIB

Silver Awards Winner

Brewin Dolphin Ltd

Bronze Awards Winner

Virgin Money

Outsourcing

Gold Awards Winner

Yodel

Silver Awards Winner

SES Home Services with FreshNous

CX in the Community

Gold Awards Winner

DHL Supply Chain

Contact Centre - Small

Gold Awards Winner

Insite Energy Ltd

Silver Awards Winner

XLN

Bronze Awards Winner

East Midlands Railway

Customer-Centric Culture

Gold Awards Winner

Knight Frank

Silver Awards Winner

Telefonica 02 UK

Bronze Awards Winner

Virgin Money

Customer-Centric Culture - SME

Gold Awards Winner

ClassForKids

Silver Awards Winner

CODE Student Accommodation

Bronze Awards Winner

Financial Services Compensation Scheme

Best Use of Insight and Feedback

Gold Awards Winner

Virgin Media

Silver Awards Winner

AIB

Bronze Awards Winner

Kindred Group

Best Use of Insight and Feedback - Customers Voice

Gold Awards Winner

East Midlands Railway

Silver Awards Winner

JT Group

Bronze Awards Winner

Lead Forensics

Learning and Development

Gold Awards Winner

Vanarama

Silver Awards Winner

Knight Frank

Bronze Awards Winner

RCI Financial Services

B2B Customer Experience

Gold Awards Winner

Brenntag UK & Ireland in association with B2B International

Silver Awards Winner

Colt Technology Services

Bronze Awards Winner

XLN

B2B Customer Experience - SME

Gold Awards Winner

Octopus Energy

Silver Awards Winner

Sage

Bronze Awards Winner

OnTheMarket

Best Customer Service - Up to 5000 Employees

Gold Awards Winner

Octopus Energy

Silver Awards Winner

Ageas UK

Bronze Awards Winner

Financial Services Compensation Scheme

Best Customer Service - Up to 100 Employees

Gold Awards Winner

Aico Ltd

Silver Awards Winner

Swish Fibre

Bronze Awards Winner

Atomy UK

Customer Experience for SMEs

Gold Awards Winner

Insite Energy Ltd

CX Team of The Year - 5001 plus employees

Gold Awards Winner

Vodafone

Silver Awards Winner

Virgin Money

Bronze Awards Winner

Volvo Car Corporation

CX Team of The Year - Up to 5001 employees

Gold Awards Winner

Vitality

Silver Awards Winner

East Midlands Railway

CX Leader of the Year

Gold Awards Winner

Gemma Colby - Yell UK

Silver Awards Winner

Neil Grabham - East Midlands Railway

Bronze Awards Winner

Nicola Harris - Telefonica/O2

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