Customer Experience Specialist
Highly skilled Customer Experience Lead with 15+ years' successful experience of driving B2B & B2C Customer Experience projects across a variety of industries; Banking, Government, Construction, Automotive, and Manufacturing. Currently working as an Independent Consultant to lead customer experience transformational programs. He worked as Head of Product Delivery at Abu Dhabi Islamic Bank “ ADIB”. He also established new functional units to facilitate digital transformation with remarkable results. In addition to his Customer Experience passion, he is well known for his experience in business excellence and quality management.