Czarina Sheikh Mathew
Executive Director & Customer Experience Specialist
Czarina has a career history spanning over 25 years, accountable for customer experience across sales & service with progressive and dynamic organisations. With substantial experience as a Senior Manager, Service Delivery Professional and Customer Champion, she has developed and executed strategy to enhance the customer journey. A particular sweet spot is promoting cross-functional collaboration to drive cultural transformation, delivering change and continuous improvement. A strategic partnership with Brilliant Customer Service to deliver training, dovetailing with consulting and coaching via Imtiaz.