Customer Experience Manager
Rohilla Nasreen is a spirited Customer Experience practitioner who delivers Customer Experience improvements based on insight, analysis and empathy. She has a broad range of expertise in Customer Insight, Marketing, Economics and Innovation gained from various sectors (Insurance, Utilities, B2B, Academia, FMGCs and international start-ups) over 20 years. She has built a reputation for getting businesses closer to understanding their customer needs and leading cross-functional teams to bring about the desired customer experience to life and driving value for brands as well as employees. Rohilla is a certified customer experience professional (CCXP), member of the Customer Experience Professional Association (CXPA) and co-author of the best-selling Customer Experience 1.