Having led the customer experience transformations client side, Christopher now heads up award winning international consultancy Clientship CX. Working across Europe and the Americas Christopher and the teams help transform blue chip client fortunes with their recognised and proven approach to creating sustainable advantage through customer centricity. Best practices which he shares as a guest lecturer with the International University of Monaco. Christopher also volunteers his time as a regular trade press articles writer, CXSuperheroes podcast series host, mentor to young CX talent, is a contributor to Customer Experience 2 publication and regular CX awards judge. Christopher recently founded the much applauded Customer Experience World Games during lockdown. A not for profit venture which brings together exceptional CX talent from over 40 countries to collaborate, with a positive competitive spirit, to create customer, employee and community experience improvements for charity, community causes and small independent organisations who have been impacted by the pandemic and subsequent economic crisis.