Chief Customer Officer
Sharon is Chief Customer Officer at MKL Innovation, an IoT house; and is MD of her own business; Canoodle CX.
She is a number one international best-selling author of a CX book, and was personally recognised for her contribution in the CX World Games. Sharon is a ‘CCXP’ and her expertise lies in customer strategy, culture and implementation.
Sharon is a director at the Customer Institute, helping to raise the bar in Customer Experience standards.
She is a fully qualified Programme Manager having led many large multi-£m transformation and technical programmes in FTSE100’s across the UK.
Sharon is completing her Master’s in Business (MBA) at Cranfield University.