CEO and Co-Founder
Rebecca is a highly experienced CX practitioner with an intense passion for customer excellence which began over a decade ago when she oversaw the opening of several high-end retail art galleries, balancing the need for an exceptional experience with a drive for sales. Since that time, she has successfully led customer experience and operations teams in the outsourcing, property and energy sectors - developing her strategic approach with each new challenge. Her speciality is helping start-ups find their CX edge to be able to grow and scale at pace. Think Wow provides training, e-learning and customer experience consultancy, helping businesses to grow by removing the element of chance from their customer experience.