Ken Van Der Lely
Head of Customer Advocacy
Ken is an experienced senior leader with a proven track record of executing strategic transformational change. Ken has a huge passion for customers and colleagues, successfully delivering customer-led growth through innovation, a hard-work ethic and building colleague capability through trust and empowerment. Ken leads the Customer Advocacy team within UK Retail Banking & Wealth Management. Ken's team work collaboratively to transform customer journeys and to create delightful experiences for customers and colleagues.