Head of Customer Experience
Kath is Head of Customer Experience at LV=, a modern financial services business whose core focus revolves around creating value for its members. Kath team of 250 people across the Customer Experience function, deliver a market-leading and award winning service proposition to LV=’s customers and advisers. Prior to that, Kath has succeeded in multiple leadership roles within customer experience, strategic operations and relationship management. A role- model leader, empowering teams to deliver great customer outcomes and to continuously improve the customer journey.