Director of Customer Thinking
BeyondCuriosity delivers deep insight for growth, innovation and CX. As a pioneer of deep insight, customer centricity and co-creation Chris brings the voice of the customer directly into organisational strategy and marketing programmes. This strategic challenge positions CX as more important than delivering operational efficiency instead of driving the customer’s relationship with the brand and thereby growth and innovation. Chris writes and blogs on insight, innovation and business strategy and is a CX thought leader.