Director, Customer Experience Management
Phil has over 20 years’ experience in customer experience measurement. At Confirmit, he works closely with customers to define and design global Voice of the Customer programmes that deliver business change. He believes that insight is only important when a business focuses on what it means, why it matters – and crucially – what they’re going to do about it. He has developed and managed large, multi-national programmes across a range of industries including travel & tourism, automotive, utilities, finance and telecoms.