For 2019 choose from 24 categories to enter and one category, into which all the winners will be entered automatically - Overall Winner.
We made a few changes to the categories having considered feedback from our finalists and judges, changes in business and entry patterns over the last few years. We were helped in reviewing the categories by our Chairman, Ian Golding CCXP and Ben Phillips, Global Head of Customer Experience, Neilsen.
Customers at the Heart of everything was such a popular category last year, we decided to add Employees at the Heart of Everything and changed Employee Engagement to the ever more popular Employee Experience category. We also added Hospitality & Leisure, Retail and Professional Services categories. Because of the cross-sector nature of the awards, we are hoping more sectors now see the opportunity to compare best practice in other sectors to make even greater advances in their customer experience!
The overall winner is the entry with the highest score out of all the finalists, using the scores awarded by the judges. 50% of the score is for the online submission and 50% for the live presentation.
The overall winner will be awarded at the end of the awards ceremony on the evening of the 10th October 2019, at Wembley.