Steering Council

Jo Mayes

With an extensive background in customer services across a variety of sectors, Jo has played a key role in delivering Business Stream's aim of providing industry-leading customer service in the UK’s water retail market. Jo was awarded Customer Experience Professional of the Year in 2019 at the UK CX Awards, nominated in CXM’s Top 50 CX Stars 2020 and ranked in the global top 150 customer experience influencers.