Steering Council

Ian Golding

A highly influential freelance CX consultant, Ian advises leading companies across many industries all over the world. Ian is an internationally renowned speaker, author and blogger, and has served on the inaugural Board of Directors of the CXPA. Ian won the UK CXA ® Professional of the Year award in 2010 and has judged at the event many times since. He was appointed Chair of the event in 2017.