Kathryn is Head of Protection Customer Experience at LV=, an insurance provider with people at the heart. Supporting customers with protection, savings and retirement products, LV=’s customer-centric values underpin everyday life. With a multi-award winning service proposition, Kathryn’s team work closely with a wide range of financial advisers to help customers and members live confident lives. Throughout her career, Kathryn has succeeded in multiple leadership roles within customer experience, strategic operations and relationship management. A passionate and inspiring leader, empowering teams to deliver great customer outcomes and to continuously improve the customer journey.