Diana Othieno is an Accredited Customer Experience Professional who is passionate about activating customer centered strategies to deliver differentiated brand experiences that build customer loyalty and advocacy. She has performed and directed a wide variety of initiatives in both internal and external customer experience operations. Her skills and competencies are drawn from events marketing, banking operations, lending, sales, digital banking, customer experience management and retail business, acquired over the last fourteen years in the banking and telecommunications industries. She is a certified Prince 2 Project Management Practitioner with vast experience in deploying CX tools and methodologies. She is currently a Doctorate of Business Administration student and is keen on developing individuals and teams to challenge themselves and reach their full potential.