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Rachel Percival

An experienced Customer Service/Experience Director working across multi/omni-channel with extensive success in set up, transformation and project management. Excellent communication and interpersonal skills with a passion for people and people development. A secret geek who loves all things CS tech and has implemented multiple customer experience/CRM tools. Samfre Consulting LTD is a boutique consulting company delivering excellence in the Customer Service and Customer Experience space. We have successfully delivered full transformation and change management projects including everything from restructure, people management, technology implementation and everything in between.