Previous Judges

Nick Lygo-Baker

Nick is a leading expert in operationalising customer insight. A Certified Customer Experience Professional and a Certified Member of the Market Research Society, Nick has been uniquely able to help brands measure, improve and manage their customer experiences for almost 20 years. He has held global leadership roles within some of the worlds’ top Customer Research organisations before establishing Paradigm CX Ltd. A #1 international best-selling author, Nick was ranked in the top 150 Global CX Thought leader in 2020.