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Joanna Hetherington

Joanna has over 20 years experience in Customer Operations and Technology leadership. An early adopter and pioneer for Customer Experience tactical solutions , digital self-serve and making the service experience easier for both customers and employees Joanna has a track record of hands on innovation and successful delivery of significant transformation programs in multiple industry verticals. Joanna and her team in CityFibre are relentlessly focused on delivering exceptional customer service experiences & innovation for all customers using the UK's fastest growing Gigabit Full Fibre network !