Jamie is a well-networked CX professional with more than 20 years’ experience. The majority of his career has been spent in Client Success/Service, previously holding two board-level CSD roles. Jamie’s expertise spans Offer, Marketing, CX Platforms, Business Development and Delivery. He regularly speaks at events and has been engaged with a number of governing bodies. He prides himself on a pragmatic approach that drives actionable intelligence (the So What!). Jamie recognises the triangulation between the customer, employee and brand experience, and the growing need for brands to be connected to, and active in, this ecosystem.