Previous Judges

Basia Szumska-Hare

Basia is a thought leader in the field of CX, having written many blogs and articles for the CX Magazine. She is also a Chair Judge and has been a part of the judging panel at the awards for many years. She is passionate about the “heart of any business “ otherwise known as the contact centre, – and helping businesses understand how customer experience, employee experience and process are all intricately linked.