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Nicole Holt

Nicole has 25 years’ experience of helping CX leaders make informed decisions about customer experience that improve the commercial performance of their business. At Beehive Research, she transforms information into usable knowledge and customer understanding that really makes an impact. Nicole’s expertise is in designing, implementing and analysing global research programmes that listen to and understand a client’s customers and prospects. Her focus is on creative solutions, pragmatic results and visually engaging insight presentations that communicate recommendations and actions succinctly and clearly.