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Wendy Tulloch

Wendy is a contact centre expert with a passion for process improvement, ensuring people remain at the heart of the business. After 10 years of first-hand experience in running customer operations within financial services, Wendy made the move into technology and now spends her time helping clients to succeed by using Pega Customer Service to enhance employee and customer experiences with a track record of achieving an average increase of 298% ROI after 3 years with