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Paul Barwick-Copeland

I have 20+ years of experience of working in the Customer and Employee Experience domains from both an internal and external perspective. The expertise gained over that time has assisted me in helping organisations from multiple sectors understand how to deliver best-in-class experiences, whilst looking to improve the employee experience. At NICE, I ensure that customer-centricity and employee empathy is at the core of all of our consulting engagements, collaborating with clients on delivering success and value.