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Michael Landolt

Mike has worked in B2B business development and understanding clients and leading teams for over 15 years working across a range of sectors including Real Estate, Management Consultancy, Professional, TMT, Retail, Legal and Finance. He advises organisations and individuals on better understanding their customers (global, multinational, private, public sector, as well as individual and family, owned) and working with them to meet and exceed their needs. Mike leads the customer feedback programme, delivering customer feedback trends and analysis, leveraging feedback and working with teams and the business to help improve customer service and delivery. He is passionate about customer experience in both B2B and B2C companies advising clients on how to improve the experience they deliver.