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Lisa Kelly

Lisa Kelly has a wealth of experience in the BPO industry, having worked with traditional established brands and some of the worlds fastest growing Unicorns . As a strategic business advisor she supports organisations with Voice of the Customer Initiatives enabling them to maximise customer satisfaction, driving loyalty. Lisa also has experience in building strategic services to reduce the cost to serve by transforming customer journeys, driven by performance optimisation Analytics, Omni-Channel technologies and RPA.