Previous Judges

Claire Emery

Claire is Head of Contact Centre Operations at TUI, a dynamic, highly motivated and energetic leader, with over 25 years’ experience leading change and transformation in Contact Centres. Claire’s priority is driving customer service excellence, whilst championing the use of digital solutions and technology. She has a diverse professional history, working for award winning brands including the AA, Interserve and NHS 111. She highly values the investment in and creation of positive working environments whilst supporting mental health well-being.