Previous Judges

Donna O'Toole
Founder of August Recognition

Rob Ettridge
Chief Operating Officer

Hannah Louise Cox
Practice Lead – Executive Search

Michelle Ansell
Managing Partner

Valerie Howe
Customer Experience & Insight and Marketing Intelligence Director

Hina Sharma
Senior Engagement & Internal Comms Manager - Europe

Paul Weald
Contact Centre Innovator

Basia Szumska-Hare
Customer Experience, DXC Technology

Homayoun Dayani-Fard
Consultant

Olga Wormald
Managing Director

Christopher Brooks
Customer Experience Specialist

Catherine Lindsay
Head of Customer Experience

Rob Dermott
Director

Amanda Riches
Senior Director, Head of CX & EX Consulting

Chloe Woolger
Commercial Director

Christina Dolding
Head of Customer Experience

Emdad Rashid
Director of User Delight

Jamie Thorpe
Head of Experience Management

Joanna Hetherington
Head of Customer Experience

Joe Cahalane
Chairman and CEO

Julie Stephens
People Director

Kate Lincoln
Operations Director

Marion Ellis FRICS CCXP
Director

Nick Lygo-Baker
CEO

Stewart Pattinson
Director

Tim Pritchard
Managing Director, Customer Experience

Jenny Betteridge
Deputy Managing Director

David Gallihawk
Global Head, Customer Self Service & Digital Transformation

Gökhan Kara
Customer Experience Advisor

Lisa Garthside
Principle XP Consultant

Lollie Tuckey
Business Coach and Director

Rachel Percival
Customer Experience Consultant

Richard Larkin
Talent Acquisition Lead - EMEA

Tracey Roberts
Director of Product & CVP

Victoria Orr
Chief Executive Officer and Founder

Abdou Fahd
Customer Experience Specialist

Alex Russell-Rutherford
Customer Experience Manager

Ana Iorga
CEO and Chief Neuroscientist

Anna Chapman
Head of Retail and Trade Sales

Charlotte Crawley
Culture & Experience Board Director

Claire Hill
Customer Experience Director

Daniel Curzon
Global Customer Experience & Transformation Director

Diana Othieno
Group Lead, Large Retail Experience

Emma Wardle
Senior Director, Customer Service and Complaints

Genevieve Bruketa-Baskovic
Director

Jane Kennedy
Executive Coach, People strategy advisor, NED and Trustee

Jenny Betteridge
Deputy Managing Director

Kathryn King
Head of Customer Experience - Protection

Yvette Wise
Director

Brian Shuttleworth
Practice Lead – CX and Operations

Carla Hall
Client Success Director

Caroline King
Customer Operations Director

Czarina Sheikh Mathew
Executive Director & Customer Experience Specialist

Debbie Ashton
Senior Vice President of Strategic Customer Experience

Gurol Kurt
Co-founder and CEO

Ian Thomas
Operations Director

Joe Marshall
Managing Director , Customer Experience

Katie Rolfe
Head of Customer Experience

Lama Shanti
Digitization and Customer experience head of department

Lynzi Harrison
Heritage Managing Director & Customer Champion LVFS

Marius Ghios
Customer Experience Manager

Matthew Chatterton
Director, CX

Paul Kavanagh
MD, Customer Experience & Insight

Peter Hocknell
Co-Founder & Director

Pramod Tiwari
Senior Director - Consulting Lead for Product and Resources Vertical UKI

Seda Alpkaya, CCXP
Founder, Voxal Consulting

Ambrish Parmar
Digital Transformation Leader

Carl Bromley
Head of Customer Experience

Christopher Colley
Senior Principal, Customer Experience

Claire Emery
Head of Contact Centre Operations

Damian Burkhill
Director, Client Services

David Noone
Strategic Innovation Lead

Deborah Green
Customer Operations Director

Gavin Scott
Company Director

Hayley Soper
Customer Service Manager

Iain O’Connor
Senior Manager – Customer Experience & Insight

Keith Gait
Leader

Laura DuPont
CX Director

Lisa Kelly
Vice President Europe

Lorraine Rough
CX Planner

Michael Landolt
Business Development - Director

Michelle Spaul
Customer Experience Consultant

Patricia John
Director of Customer Journey

Paul Barwick-Copeland
Value Realisation Services Director, EMEA

Richard Costa
Director and Head of Corporate Reporting

Simon Fraser
VP CX Strategy

Susannah Hewson
Founder

Wendy Tulloch
Customer Service Specialist

Alan Linter
Director of Innovation

Cara Brill
Head of Customer Service and Fraud - Supplier Management

Debra Goodwin
Chief Customer Service Officer

Gemma Colby
Head of Customer Experience

Helen McDermott
Director, Financial Services

Jennifer Ellis
Associate Director, Global MA Member Experience

Jordan Brownless
Customer Experience Manager

Mark Field
Chief Customer Officer

Michael Stones
Senior Experience Consultant

Nicole Holt
Research Director

Phil Corr
Commercial Director

Philippa Yates
Client Success Manager

Rebecca Daniel
Senior Customer Experience Manager

Rob Liley
Business Development Director

Sarah Painter
VP, Customer Experience

Sonya Homewood
Founder and MD

Steve Harding
VP Customer Workflows EMEA