Meet The Judges

Beverley Hughes

After starting her career in customer service in the insurance industry, Beverley was plunged in at the deep end being asked to run a 24/7 call centre for six months to cover maternity leave. That role was to ignite a passion for customer experience at the coal face of service delivery; on the calling floor. Fast forward 30 years and after recently taking a CCaaS provider through a successful turnaround and acquisition, Beverley now runs Mullard Associates working with a variety of clients all looking to improve aspects of their contact centre, be it outsourced or in-house. She's known for bringing a pragmatic, ‘hands on’ approach to problem solving and besides her limitless enthusiasm for the contact centre industry, is an advocate for financial literacy and career development for contact centre agents.

Mullard Associates Ltd