Meet The Judges
As Head of UK and Partner Operations at Capital One, Adrian is experienced in running large Operations in Financial Services environments. At Capital One, he is responsible for all customer contact teams, including complaints, as well as being responsible for the workforce management and planning teams. His primary objective is to ensure he has appropriately resourced and highly skilled teams to deliver the best outcome for customers across an in-house and offshore outsourced operations model. With a passion for people and delivering great service he relishes the opportunity to be dynamic and flexible to meet the changing needs of the customer and business.