Hall of fame

UK Customer Experience Awards 2021

Overall Winner

Knight Frank

Customers at the Heart of Everything™

Vanarama Gold Awards Winner

Mears Silver Awards Winner

Hitachi Capital Vehicle Solutions Bronze Awards Winner

Customers at the Heart of Everything™ - Large Companies

Knight Frank Gold Awards Winner

Virgin Money Silver Awards Winner

Ageas UK Bronze Awards Winner

Customers at the Heart of Everything™ - Telecoms

Telefonica/O2 UK Gold Awards Winner

Vodafone Silver Awards Winner

Swish Fibre Bronze Awards Winner

Customers at the Heart of Everything™ - Covid Response

The AA Gold Awards Winner

Findel Education Silver Awards Winner

Openreach Bronze Awards Winner

Customer Experience in the Crisis

JTGroup Gold Awards Winner

Pharmacy2U Silver Awards Winner

TalkTalk Telecom Group Bronze Awards Winner

Customer Experience in the Crisis - Large Companies

NHS Scotland in partnership with ServiceNow Gold Awards Winner

Knight Frank Silver Awards Winner

AIB Bronze Awards Winner

Customer Experience in the Crisis - Up to 250 Employees

Vanarama Gold Awards Winner

Tabology Ltd Silver Awards Winner

Flipdish Bronze Awards Winner

Employee Experience in the Crisis

Octopus Energy Gold Awards Winner

Financial Services Compensation Scheme Silver Awards Winner

LV Bronze Awards Winner

Employee Experience in the Crisis - SME

Vanarama Gold Awards Winner

Intelligo Software Silver Awards Winner

Vulnerability, Health and Wellbeing

Warmworks Scotland LLP Gold Awards Winner

Vanarama Silver Awards Winner

Unibail Rodamco Westfield in partnership with Ethos Farm Bronze Awards Winner

Business Change and Transformation

Aspen Healthcare Gold Awards Winner

Vodafone Silver Awards Winner

Financial Services Compensation Scheme Bronze Awards Winner

Business Change and Transformation - SME

Vanarama Gold Awards Winner

Digital Transformation

Vanarama Gold Awards Winner

DHL Supply Chain Silver Awards Winner

Wunderman Thompson Commerce for CX Reset Bronze Awards Winner

Best Use of Technology

Consumer – BT/EE/PlusNet Gold Awards Winner

Unibail Rodamco Westfield in partnership with Ethos Farm Silver Awards Winner

Capita Bronze Awards Winner

Best Use of Technology - SME

Vanarama Gold Awards Winner

ACF Technologies Silver Awards Winner

Green Flag Bronze Awards Winner

Financial Services

AIB Gold Awards Winner

Brewin Dolphin Ltd Silver Awards Winner

Virgin Money Bronze Awards Winner

Outsourcing

Yodel Gold Awards Winner

SES Home Services with FreshNous Silver Awards Winner

CX in the Community

DHL Supply Chain Gold Awards Winner

Contact Centre - Small

Insite Energy Ltd Gold Awards Winner

XLN Silver Awards Winner

East Midlands Railway Bronze Awards Winner

Customer-Centric Culture

Knight Frank Gold Awards Winner

Telefonica 02 UK Silver Awards Winner

Virgin Money Bronze Awards Winner

Customer-Centric Culture - SME

ClassForKids Gold Awards Winner

CODE Student Accommodation Silver Awards Winner

Financial Services Compensation Scheme Bronze Awards Winner

Best Use of Insight and Feedback

Virgin Media Gold Awards Winner

AIB Silver Awards Winner

Kindred Group Bronze Awards Winner

Best Use of Insight and Feedback - Customers Voice

East Midlands Railway Gold Awards Winner

JT Group Silver Awards Winner

Lead Forensics Bronze Awards Winner

Learning and Development

Vanarama Gold Awards Winner

Knight Frank Silver Awards Winner

RCI Financial Services Bronze Awards Winner

B2B Customer Experience

Brenntag UK & Ireland in association with B2B International Gold Awards Winner

Colt Technology Services Silver Awards Winner

XLN Bronze Awards Winner

B2B Customer Experience - SME

Octopus Energy Gold Awards Winner

Sage Silver Awards Winner

OnTheMarket Bronze Awards Winner

Best Customer Service - Up to 5000 Employees

Octopus Energy Gold Awards Winner

Ageas UK Silver Awards Winner

Financial Services Compensation Scheme Bronze Awards Winner

Best Customer Service - Up to 100 Employees

Aico Ltd Gold Awards Winner

Swish Fibre Silver Awards Winner

Atomy UK Bronze Awards Winner

Customer Experience for SMEs

Insite Energy Ltd Gold Awards Winner

CX Team of The Year - 5001 plus employees

Vodafone Gold Awards Winner

Virgin Money Silver Awards Winner

Volvo Car Corporation Bronze Awards Winner

CX Team of The Year - Up to 5001 employees

Vitality Gold Awards Winner

East Midlands Railway Silver Awards Winner

CX Leader of the Year

Gemma Colby - Yell UK Gold Awards Winner

Neil Grabham - East Midlands Railway Silver Awards Winner

Nicola Harris - Telefonica/O2 Bronze Awards Winner

UK Customer Experience Awards 2020

Overall Winner

Vitality Health

Customers at the Heart of Everything

Fred. Olsen Cruise Lines Gold Awards Winner

Customers at the Heart of Everything - Telecoms

BT Enterprise Gold Awards Winner

Customers at the Heart of Everything - Financial Services

Intuit Quickbooks Gold Awards Winner

Customers at the Heart of Everything - Utilities and Housing Provider

Octopus Energy Gold Awards Winner

Customers at the Heart of Everything - SME

Vanarama Gold Awards Winner

Product or Service Development

BT Enterprise Gold Awards Winner

Business Change and Transformation

DHL Supply Chain and Homebase Gold Awards Winner

Financial Services

Capital One Gold Awards Winner

Contact Centre

SGN Ltd Gold Awards Winner

Employees at the Heart of Everything

Vanarama Gold Awards Winner

Employee Experience during the Crisis

AX Gold Awards Winner

Employees at the Heart of Everything - Financial Services

Vitality Health Gold Awards Winner

Customer Experience during the Crisis - SME

Vanarama Gold Awards Winner

Customer Experience during the Crisis

Aspen Healthcare Gold Awards Winner

Online Customer Experience

Octopus Energy Gold Awards Winner

Online Customer Experience - SME

Vanarama Gold Awards Winner

B2B Customer Experience

Vitality Health Gold Awards Winner

B2B Customer Experience - SaaS

Lead Forensics Gold Awards Winner

Customer-Centric Culture

Vanarama Gold Awards Winner

Customer-Centric Culture - Utilities

Octopus Energy Gold Awards Winner

Customer-Centric Culture - Financial Services

Intuit Quickbooks Gold Awards Winner

Use of Insight & Feedback - Programme

Virgin Money & InMoment Gold Awards Winner

Use of Insight & Feedback

BT Enterprise Gold Awards Winner

Team of the Year

NatWest Bank Gold Awards Winner

B2B Customer Experience - SME

NatWest Bank Gold Awards Winner

UK Customer Experience Awards 2019

Overall Winner

Solus Accident Repair Centres (Aviva)

Customers at the Heart of Everything

Legal & General Homes Gold Awards Winner

Customers at the Heart of Everything - SME

TrustedHousesitters Gold Awards Winner

Customers at the Heart of Everything - Leading Edge

Direct Line Group Gold Awards Winner

Customers at the Heart of Everything - Initiative

Knight Frank Gold Awards Winner

Customer Centric Culture

Solus Accident Repair Centres (Aviva) Gold Awards Winner

Customer Centric Culture - Initative

Aspen Healthcare Gold Awards Winner

Customer Centric Culture - Financial Services

Direct Line Group Gold Awards Winner

Customer Experience Training

Knight Frank Gold Awards Winner

Online Customer Experience

Octopus Energy Gold Awards Winner

Product or Service Development

Northern Gas Networks Gold Awards Winner

B2B Customer Experience

Business Stream Gold Awards Winner

Use of Technology

Contact Engine in partnership with BT Enterprise Gold Awards Winner

Employee Experience

Camm & Hooper Gold Awards Winner

Employees at the Heart of Everything

Arnold Clark Automobiles Gold Awards Winner

Employees at the Heart of Everything - Programme

Knight Frank Gold Awards Winner

Use of Insight & Feedback

NOW TV & Firstsource Gold Awards Winner

Use of Insight & Feedback - Customer Satisfaction

Fidelity International (in partnership with Medallia) Gold Awards Winner

Use of Insight & Feedback - Programme

Direct Line Group & KPMG Gold Awards Winner

Business Change & Transformation

NATS Gold Awards Winner

Contact Centre Small

TrustedHousesitters Gold Awards Winner

Contact Centre Large

Ageas UK Gold Awards Winner

Professional Services

Knight Frank Gold Awards Winner

Utilities

Octopus Energy Gold Awards Winner

Financial Services

Fidelity International (in partnership with Medallia) Gold Awards Winner

Telecoms

XLN Gold Awards Winner

Retail

Aldi Stores Ltd Gold Awards Winner

CX Professional of the Year

Business Stream - Jo Mayes Gold Awards Winner

Team of the Year

CPM International Gold Awards Winner

Team of the Year - Programme

GAME Digital plc Gold Awards Winner

Team of the Year - Customer Centricity

Capital One UK Gold Awards Winner

UK Customer Experience Awards 2018

Overall Winner

Aspen Healthcare ltd

Transforming the Customer Experience

Paymentsense Gold Awards Winner

Best Contact Centre Large

EE Gold Awards Winner

Best Contact Centre Small - Customer Satisfaction

SearchFlow Gold Awards Winner

Best Contact Centre Small - Project

Cross Country Trains Gold Awards Winner

Best Customer Centric Culture - Customer Focus

BT Enterprise, Customer Service in partnership with Bluesky Performance Improvement Gold Awards Winner

Best Customer Centric Culture - Customer Satisfaction

SolarPlants Gold Awards Winner

Best Customer Centric Culture - Strategy/Project

02 (Telefonica) Gold Awards Winner

Best Customer Experience Training - Programme/Project

Edam Group Ltd Gold Awards Winner

Best Customer Experience Training - Transformation for Success

BT Enterprise, Customer Service in partnership with Bluesky Performance Improvement Gold Awards Winner

Best Customers at the Heart of Everything - Best Programme

Aspen Healthcare ltd Gold Awards Winner

Best Customers at the Heart of Everything - Customer Satisfaction

XLN Business Services Gold Awards Winner

Best Customers at the Heart of Everything - Project / Solution

Skipton Building Society Gold Awards Winner

Best Customers at the Heart of Everything - Strategy

Value Retail plc Gold Awards Winner

Best Customers at the Heart of Everything - Transformation for Success

Homes in Sedgemoor Gold Awards Winner

Best Employee Engagement - Programme or Transformation

Firstsource Gold Awards Winner

Best Employee engagement - The Voice of Employees

Bristan Group Gold Awards Winner

Best Engaging the Customer Online

Rated People in Partnership with Perkbox Gold Awards Winner

Best Financial Services - Banking & Investment

Skipton Building Society Gold Awards Winner

Best Financial Services - Insurance

Vitality Health Gold Awards Winner

Best Health & Wellbeing

Aspen Healthcare ltd Gold Awards Winner

Best International Business

Refinitiv (former Thomson Reuters) in partnership with Clarasys Gold Awards Winner

Best New improved Product or Service

Skipton Building Society Gold Awards Winner

Best Technology & Telecoms

EE Gold Awards Winner

Best Transport & Logistics

Cross Country Trains Gold Awards Winner

Best Use of Insight & Feedback - Best Solution or Programme

BT Consumer Gold Awards Winner

Best Use of Insight & Feedback - The Voice of the Customer

Affinity Water Gold Awards Winner

Best Utilities

Business Stream Gold Awards Winner

CX professional of the Year

AKzoNobel - Alison Lawrie Gold Awards Winner

CX Professional Woman of the Year

Cross Country Trains - Emma Donnelly Gold Awards Winner

CX Team of the Year - Customer Centricity

BT Consumer Gold Awards Winner

CX team of the year - Strategy/Transformation

O2 Telefonica Gold Awards Winner

Best Business Change & Transformation - Customer Focus

Solus Accident Repair Centres (Aviva) Gold Awards Winner

UK Customer Experience Awards 2017

Overall Winner

Capital One

Best Financial Services - Banking & Investment

Virgin Money plc Gold Awards Winner

Best Financial Services - Insurance Services

Direct Line Group Gold Awards Winner

Contact centre - Large

Sky in partnership with FirstSource Gold Awards Winner

Contact centre - Small

Optivo Gold Awards Winner

Hospitality, Leisure and Travel

Red Funnel in partnership with Brand Biology Gold Awards Winner

International Business

CPM Barcelona Gold Awards Winner

Technology & Telecoms

Finastra Gold Awards Winner

Transport & Logistics

Bidfood Gold Awards Winner

Utilities

Octopus Energy Gold Awards Winner

Best Customer Experience Training Company

Brand Biology Gold Awards Winner

Best Customer Experience Training Initiative

Direct Line Group in partnership with Blue Sky Gold Awards Winner

Business Change

Business Stream in partnership with Cap Gemini Gold Awards Winner

Business Transformation

BT Gold Awards Winner

Customer at the Heart of Everything (Financial Services)

Skipton Building Society - Bury Branch Gold Awards Winner

Customer at the Heart of Everything (Employee Training and Development)

The Holly Private Hospital Gold Awards Winner

Customer at the Heart of Everything (Listening to the Customer)

Barclays CI Gold Awards Winner

Customer at the Heart of Everything (Use of Technology)

The Share Centre Gold Awards Winner

Customer Centric Culture (Employee Driven Transformation)

Capital One Gold Awards Winner

Customer Centric Culture (Insight and Feedback)

Business Stream Gold Awards Winner

Digital CX Innovation

London Midland in partnership with VCCP, Whoosh and icomera Gold Awards Winner

Employee Engagement (Learning, Development and Engagement)

The Holly Private Hospital Gold Awards Winner

Employee Engagement (Return on Investment)

StaySure Gold Awards Winner

Engaging Customer Online

FoundIt! on behalf of Amara Gold Awards Winner

Insight and Feedback

Business Stream Gold Awards Winner

New/Improved Product

Direct Line Group Gold Awards Winner

Return on CX

Kindred Group Gold Awards Winner

Use of Social Media

Scottish Water Gold Awards Winner

CX Professional of the Year

Firstsource Solutions UK Ltd Gold Awards Winner

CX Professional Woman of the Year

Sparks Grove UK Gold Awards Winner

CX Team of the Year (Customer Engagement)

Scottish Water Gold Awards Winner

CX Team of the Year - (Financial Services)

Capital One Gold Awards Winner

UK Customer Experience Awards 2016

Overall Winner

Four Seasons Health care

Contact Centre – Small – Customer Loyalty

Baxi Heating UK Ltd Gold Awards Winner

Contact Centre – Large

HSS Hire Gold Awards Winner

Contact Centre – Small – Can do Culture

AmicusHorizon Gold Awards Winner

Insurance Services

Direct Line Group Gold Awards Winner

Financial Services – Banking and Investment

TSB in partnership with Blue Sky Performance Improvement Gold Awards Winner

Now TV in partnership with Firstsource

Technology and Telecoms Gold Awards Winner

Travel / Transport / Hospitality / Retail

Ocado Ltd Gold Awards Winner

Utilities

Thames Water Gold Awards Winner

Business Change

Findel Education Gold Awards Winner

Business Transformation

Royal London Gold Awards Winner

Customer Centric Culture – Culture of Excellence

UCAS Gold Awards Winner

Customer Centric Culture – Financial Services

Direct Line Group Gold Awards Winner

Customer Centric – IT and Technology

Microsoft EMEA Gold Awards Winner

Customer Centric – Retail and Utilities

New Look Gold Awards Winner

Customer Centric – Service Providers

Pelican Business Services Gold Awards Winner

Employee Engagement – Best Place to Work

TSB in partnership with Blue Sky Performance Improvement Gold Awards Winner

Employee Engagement – Improving CX

Fitness First in partnership with Dragonfish Gold Awards Winner

Engaging Customers Online

RHP Gold Awards Winner

Experience / Design – Improvement

Barclays - Bereavement – Continuous Improvement Gold Awards Winner

Experience / Design – Innovation

Epos Now Gold Awards Winner

Insight and Feedback – A Different Perspective sponsored by Rant and Rave

Vita Student Gold Awards Winner

Insight and Feedback – A Focus on Understanding

Four Seasons Health Care Gold Awards Winner

Insight and Feedback – A New Way of Measuring

Red Ant and Novus Leisure Gold Awards Winner

New Product/Product Improvement – Loving the Customer

Close Brothers Retail Finance Gold Awards Winner

New Product/Product Improvement – (Making the Most of Technology)

My Home Move Gold Awards Winner

Omnichannel CX

FM Outsource Gold Awards Winner

Return on CX

Maru/edr and British Gas Gold Awards Winner

Social Media

Direct Line Group - Direct Line Social Media Customer Service Team Gold Awards Winner

Professional of the Year

Old Mutual Wealth - Christina Dolding Gold Awards Winner

Professional Woman of the Year

Close Brothers Premium Finance - Sharon Bishop Gold Awards Winner

Team – A Whole New Level

Royal London - Group Insight Team Gold Awards Winner

Team – Customers at the Heart

Old Mutual Wealth Gold Awards Winner

Team – Listening and Responding

Reach Contact Limited Gold Awards Winner