Hall of Fame

Click to see the creative companies and key influencers who won at The UK Customer Experience Awards in previous years. Could your company be featured in our Hall of Fame in the future?

Aspen Healthcare ltd

Overall Best Customer Experience Winner 2018

Paymentsense

Transforming the Customer Experience

EE

Best Contact Centre Large

SearchFlow

Best Contact Centre Small - Customer Satisfaction

Cross Country Trains

Best Contact Centre Small - Project

BT Enterprise, Customer Service in partnership with Bluesky Performance Improvement

Best Customer Centric Culture - Customer Focus

SolarPlants

Best Customer Centric Culture - Customer Satisfaction

02 (Telefonica)

Best Customer Centric Culture - Strategy/Project

Edam Group Ltd

Best Customer Experience Training - Programme/Project

BT Enterprise, Customer Service in partnership with Bluesky Performance Improvement

Best Customer Experience Training - Transformation for Success

Aspen Healthcare ltd

Best Customers at the Heart of Everything - Best Programme

XLN Business Services

Best Customers at the Heart of Everything - Customer Satisfaction

Skipton Building Society

Best Customers at the Heart of Everything - Project / Solution

Value Retail plc

Best Customers at the Heart of Everything - Strategy

Homes in Sedgemoor

Best Customers at the Heart of Everything - Transformation for Success

Firstsource

Best Employee Engagement - Programme or Transformation

Bristan Group

Best Employee engagement - The Voice of Employees

Rated People in Partnership with Perkbox

Best Engaging the Customer Online

Skipton Building Society

Best Financial Services - Banking & Investment

Vitality Health

Best Financial Services - Insurance

Aspen Healthcare ltd

Best Health & Wellbeing

Refinitiv (former Thomson Reuters) in partnership with Clarasys

Best International Business

Skipton Building Society

Best New improved Product or Service

EE

Best Technology & Telecoms

Cross Country Trains

Best Transport & Logistics

BT Consumer

Best Use of Insight & Feedback - Best Solution or Programme

Affinity Water

Best Use of Insight & Feedback - The Voice of the Customer

Business Stream

Best Utilities

AKzoNobel - Alison Lawrie

CX professional of the Year

Cross Country Trains - Emma Donnelly

CX Professional Woman of the Year

BT Consumer

CX Team of the Year - Customer Centricity

O2 Telefonica

CX team of the year - Strategy/Transformation

Solus Accident Repair Centres (Aviva)

Best Business Change & Transformation - Customer Focus

Capital One

Overall Best Customer Experience Winner 2017

Virgin Money plc

Best Financial Services - Banking & Investment

Direct Line Group

Best Financial Services - Insurance Services

Sky in partnership with FirstSource

Contact centre - Large

Optivo

Contact centre - Small

Red Funnel in partnership with Brand Biology

Hospitality, Leisure and Travel

CPM Barcelona

International Business

Finastra

Technology & Telecoms

Bidfood

Transport & Logistics

Octopus Energy

Utilities

Brand Biology

Best Customer Experience Training Company

Direct Line Group in partnership with Blue Sky

Best Customer Experience Training Initiative

Business Stream in partnership with Cap Gemini

Business Change

BT

Business Transformation

Skipton Building Society - Bury Branch

Customer at the Heart of Everything (Financial Services)

The Holly Private Hospital

Customer at the Heart of Everything (Employee Training and Development)

Barclays CI

Customer at the Heart of Everything (Listening to the Customer)

The Share Centre

Customer at the Heart of Everything (Use of Technology)

Capital One

Customer Centric Culture (Employee Driven Transformation)

Business Stream

Customer Centric Culture (Insight and Feedback)

London Midland in partnership with VCCP, Whoosh and icomera

Digital CX Innovation

The Holly Private Hospital

Employee Engagement (Learning, Development and Engagement)

StaySure

Employee Engagement (Return on Investment)

FoundIt! on behalf of Amara

Engaging Customer Online

Business Stream

Insight and Feedback

Direct Line Group

Insight and Feedback (Financial Services)

Direct Line Group

New/Improved Product

Kindred Group

Return on CX

Scottish Water

Use of Social Media

Firstsource Solutions UK Ltd

CX Professional of the Year

Sparks Grove UK

CX Professional Woman of the Year

Scottish Water

CX Team of the Year (Customer Engagement)

Capital One

CX Team of the Year - (Financial Services)

Four Seasons Health care

Overall Best Customer Experience Winner 2016

Baxi Heating UK Ltd

Contact Centre – Small – Customer Loyalty

HSS Hire

Contact Centre – Large

AmicusHorizon

Contact Centre – Small – Can do Culture

Direct Line Group

Insurance Services

TSB in partnership with Blue Sky Performance Improvement

Financial Services – Banking and Investment

Technology and Telecoms

Now TV in partnership with Firstsource

Ocado Ltd

Travel / Transport / Hospitality / Retail

Thames Water

Utilities

Findel Education

Business Change

Royal London

Business Transformation

UCAS

Customer Centric Culture – Culture of Excellence

Direct Line Group

Customer Centric Culture – Financial Services

Microsoft EMEA

Customer Centric – IT and Technology

New Look

Customer Centric – Retail and Utilities

Pelican Business Services

Customer Centric – Service Providers

TSB in partnership with Blue Sky Performance Improvement

Employee Engagement – Best Place to Work

Fitness First in partnership with Dragonfish

Employee Engagement – Improving CX

RHP

Engaging Customers Online

Barclays - Bereavement – Continuous Improvement

Experience / Design – Improvement

Epos Now

Experience / Design – Innovation

Vita Student

Insight and Feedback – A Different Perspective sponsored by Rant and Rave

Four Seasons Health Care

Insight and Feedback – A Focus on Understanding

Red Ant and Novus Leisure

Insight and Feedback – A New Way of Measuring

Close Brothers Retail Finance

New Product/Product Improvement – Loving the Customer

My Home Move

New Product/Product Improvement – (Making the Most of Technology)

FM Outsource

Omnichannel CX

Maru/edr and British Gas

Return on CX

Direct Line Group - Direct Line Social Media Customer Service Team

Social Media

Old Mutual Wealth - Christina Dolding

Professional of the Year

Close Brothers Premium Finance - Sharon Bishop

Professional Woman of the Year

Royal London - Group Insight Team

Team – A Whole New Level

Old Mutual Wealth

Team – Customers at the Heart

Reach Contact Limited

Team – Listening and Responding