Hall of Fame
Click to see the creative companies and key influencers who won at The UK Customer Experience Awards in previous years. Could your company be featured in our Hall of Fame in the future?
Aspen Healthcare ltd
Overall Best Customer Experience Winner 2018
Paymentsense
Transforming the Customer Experience
EE
Best Contact Centre Large
SearchFlow
Best Contact Centre Small - Customer Satisfaction
Cross Country Trains
Best Contact Centre Small - Project
BT Enterprise, Customer Service in partnership with Bluesky Performance Improvement
Best Customer Centric Culture - Customer Focus
SolarPlants
Best Customer Centric Culture - Customer Satisfaction
02 (Telefonica)
Best Customer Centric Culture - Strategy/Project
Edam Group Ltd
Best Customer Experience Training - Programme/Project
BT Enterprise, Customer Service in partnership with Bluesky Performance Improvement
Best Customer Experience Training - Transformation for Success
Aspen Healthcare ltd
Best Customers at the Heart of Everything - Best Programme
XLN Business Services
Best Customers at the Heart of Everything - Customer Satisfaction
Skipton Building Society
Best Customers at the Heart of Everything - Project / Solution
Value Retail plc
Best Customers at the Heart of Everything - Strategy
Homes in Sedgemoor
Best Customers at the Heart of Everything - Transformation for Success
Firstsource
Best Employee Engagement - Programme or Transformation
Bristan Group
Best Employee engagement - The Voice of Employees
Rated People in Partnership with Perkbox
Best Engaging the Customer Online
Skipton Building Society
Best Financial Services - Banking & Investment
Vitality Health
Best Financial Services - Insurance
Aspen Healthcare ltd
Best Health & Wellbeing
Refinitiv (former Thomson Reuters) in partnership with Clarasys
Best International Business
Skipton Building Society
Best New improved Product or Service
EE
Best Technology & Telecoms
Cross Country Trains
Best Transport & Logistics
BT Consumer
Best Use of Insight & Feedback - Best Solution or Programme
Affinity Water
Best Use of Insight & Feedback - The Voice of the Customer
Business Stream
Best Utilities
AKzoNobel - Alison Lawrie
CX professional of the Year
Cross Country Trains - Emma Donnelly
CX Professional Woman of the Year
BT Consumer
CX Team of the Year - Customer Centricity
O2 Telefonica
CX team of the year - Strategy/Transformation
Solus Accident Repair Centres (Aviva)
Best Business Change & Transformation - Customer Focus
Capital One
Overall Best Customer Experience Winner 2017
Virgin Money plc
Best Financial Services - Banking & Investment
Direct Line Group
Best Financial Services - Insurance Services
Sky in partnership with FirstSource
Contact centre - Large
Optivo
Contact centre - Small
Red Funnel in partnership with Brand Biology
Hospitality, Leisure and Travel
CPM Barcelona
International Business
Finastra
Technology & Telecoms
Bidfood
Transport & Logistics
Octopus Energy
Utilities
Brand Biology
Best Customer Experience Training Company
Direct Line Group in partnership with Blue Sky
Best Customer Experience Training Initiative
Business Stream in partnership with Cap Gemini
Business Change
BT
Business Transformation
Skipton Building Society - Bury Branch
Customer at the Heart of Everything (Financial Services)
The Holly Private Hospital
Customer at the Heart of Everything (Employee Training and Development)
Barclays CI
Customer at the Heart of Everything (Listening to the Customer)
The Share Centre
Customer at the Heart of Everything (Use of Technology)
Capital One
Customer Centric Culture (Employee Driven Transformation)
Business Stream
Customer Centric Culture (Insight and Feedback)
London Midland in partnership with VCCP, Whoosh and icomera
Digital CX Innovation
The Holly Private Hospital
Employee Engagement (Learning, Development and Engagement)
StaySure
Employee Engagement (Return on Investment)
FoundIt! on behalf of Amara
Engaging Customer Online
Business Stream
Insight and Feedback
Direct Line Group
Insight and Feedback (Financial Services)
Direct Line Group
New/Improved Product
Kindred Group
Return on CX
Scottish Water
Use of Social Media
Firstsource Solutions UK Ltd
CX Professional of the Year
Sparks Grove UK
CX Professional Woman of the Year
Scottish Water
CX Team of the Year (Customer Engagement)
Capital One
CX Team of the Year - (Financial Services)
Four Seasons Health care
Overall Best Customer Experience Winner 2016
Baxi Heating UK Ltd
Contact Centre – Small – Customer Loyalty
HSS Hire
Contact Centre – Large
AmicusHorizon
Contact Centre – Small – Can do Culture
Direct Line Group
Insurance Services
TSB in partnership with Blue Sky Performance Improvement
Financial Services – Banking and Investment
Technology and Telecoms
Now TV in partnership with Firstsource
Ocado Ltd
Travel / Transport / Hospitality / Retail
Thames Water
Utilities
Findel Education
Business Change
Royal London
Business Transformation
UCAS
Customer Centric Culture – Culture of Excellence
Direct Line Group
Customer Centric Culture – Financial Services
Microsoft EMEA
Customer Centric – IT and Technology
New Look
Customer Centric – Retail and Utilities
Pelican Business Services
Customer Centric – Service Providers
TSB in partnership with Blue Sky Performance Improvement
Employee Engagement – Best Place to Work
Fitness First in partnership with Dragonfish
Employee Engagement – Improving CX
RHP
Engaging Customers Online
Barclays - Bereavement – Continuous Improvement
Experience / Design – Improvement
Epos Now
Experience / Design – Innovation
Vita Student
Insight and Feedback – A Different Perspective sponsored by Rant and Rave
Four Seasons Health Care
Insight and Feedback – A Focus on Understanding
Red Ant and Novus Leisure
Insight and Feedback – A New Way of Measuring
Close Brothers Retail Finance
New Product/Product Improvement – Loving the Customer
My Home Move
New Product/Product Improvement – (Making the Most of Technology)
FM Outsource
Omnichannel CX
Maru/edr and British Gas
Return on CX
Direct Line Group - Direct Line Social Media Customer Service Team
Social Media
Old Mutual Wealth - Christina Dolding
Professional of the Year
Close Brothers Premium Finance - Sharon Bishop
Professional Woman of the Year
Royal London - Group Insight Team
Team – A Whole New Level
Old Mutual Wealth
Team – Customers at the Heart
Reach Contact Limited
Team – Listening and Responding