Winners 2019
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Solus Accident Repair Centres (Aviva)
Overall Winner
Legal & General Homes
Customers at the Heart of Everything
TrustedHousesitters
Customers at the Heart of Everything - SME
Direct Line Group
Customers at the Heart of Everything - Leading Edge
Knight Frank
Customers at the Heart of Everything - Initiative
Solus Accident Repair Centres (Aviva)
Customer Centric Culture
Aspen Healthcare
Customer Centric Culture - Initative
Direct Line Group
Customer Centric Culture - Financial Services
Knight Frank
Customer Experience Training
Octopus Energy
Online Customer Experience
Northern Gas Networks
Product or Service Development
Business Stream
B2B Customer Experience
Contact Engine in partnership with BT Enterprise
Use of Technology
Camm & Hooper
Employee Experience
Arnold Clark Automobiles
Employees at the Heart of Everything
Knight Frank
Employees at the Heart of Everything - Programme
NOW TV & Firstsource
Use of Insight & Feedback
Fidelity International (in partnership with Medallia)
Use of Insight & Feedback - Customer Satisfaction
Direct Line Group & KPMG
Use of Insight & Feedback - Programme
NATS
Business Change & Transformation
TrustedHousesitters
Contact Centre Small
Ageas UK
Contact Centre Large
Knight Frank
Professional Services
Octopus Energy
Utilities
Fidelity International (in partnership with Medallia)
Financial Services
XLN
Telecoms
Aldi Stores Ltd
Retail
Business Stream - Jo Mayes
CX Professional of the Year
CPM International
Team of the Year
GAME Digital plc
Team of the Year - Programme
Capital One UK
Team of the Year - Customer Centricity
Winners 2018
Aspen Healthcare ltd
Overall Best Customer Experience Winner 2018
Paymentsense
Transforming the Customer Experience
EE
Best Contact Centre Large
SearchFlow
Best Contact Centre Small - Customer Satisfaction
Cross Country Trains
Best Contact Centre Small - Project
BT Enterprise, Customer Service in partnership with Bluesky Performance Improvement
Best Customer Centric Culture - Customer Focus
SolarPlants
Best Customer Centric Culture - Customer Satisfaction
02 (Telefonica)
Best Customer Centric Culture - Strategy/Project
Edam Group Ltd
Best Customer Experience Training - Programme/Project
BT Enterprise, Customer Service in partnership with Bluesky Performance Improvement
Best Customer Experience Training - Transformation for Success
Aspen Healthcare ltd
Best Customers at the Heart of Everything - Best Programme
XLN Business Services
Best Customers at the Heart of Everything - Customer Satisfaction
Skipton Building Society
Best Customers at the Heart of Everything - Project / Solution
Value Retail plc
Best Customers at the Heart of Everything - Strategy
Homes in Sedgemoor
Best Customers at the Heart of Everything - Transformation for Success
Firstsource
Best Employee Engagement - Programme or Transformation
Bristan Group
Best Employee engagement - The Voice of Employees
Rated People in Partnership with Perkbox
Best Engaging the Customer Online
Skipton Building Society
Best Financial Services - Banking & Investment
Vitality Health
Best Financial Services - Insurance
Aspen Healthcare ltd
Best Health & Wellbeing
Refinitiv (former Thomson Reuters) in partnership with Clarasys
Best International Business
Skipton Building Society
Best New improved Product or Service
EE
Best Technology & Telecoms
Cross Country Trains
Best Transport & Logistics
BT Consumer
Best Use of Insight & Feedback - Best Solution or Programme
Affinity Water
Best Use of Insight & Feedback - The Voice of the Customer
Business Stream
Best Utilities
AKzoNobel - Alison Lawrie
CX professional of the Year
Cross Country Trains - Emma Donnelly
CX Professional Woman of the Year
BT Consumer
CX Team of the Year - Customer Centricity
O2 Telefonica
CX team of the year - Strategy/Transformation
Solus Accident Repair Centres (Aviva)
Best Business Change & Transformation - Customer Focus
Winners 2017
Capital One
Overall Best Customer Experience Winner 2017
Virgin Money plc
Best Financial Services - Banking & Investment
Direct Line Group
Best Financial Services - Insurance Services
Sky in partnership with FirstSource
Contact centre - Large
Optivo
Contact centre - Small
Red Funnel in partnership with Brand Biology
Hospitality, Leisure and Travel
CPM Barcelona
International Business
Finastra
Technology & Telecoms
Bidfood
Transport & Logistics
Octopus Energy
Utilities
Brand Biology
Best Customer Experience Training Company
Direct Line Group in partnership with Blue Sky
Best Customer Experience Training Initiative
Business Stream in partnership with Cap Gemini
Business Change
BT
Business Transformation
Skipton Building Society - Bury Branch
Customer at the Heart of Everything (Financial Services)
The Holly Private Hospital
Customer at the Heart of Everything (Employee Training and Development)
Barclays CI
Customer at the Heart of Everything (Listening to the Customer)
The Share Centre
Customer at the Heart of Everything (Use of Technology)
Capital One
Customer Centric Culture (Employee Driven Transformation)
Business Stream
Customer Centric Culture (Insight and Feedback)
London Midland in partnership with VCCP, Whoosh and icomera
Digital CX Innovation
The Holly Private Hospital
Employee Engagement (Learning, Development and Engagement)
StaySure
Employee Engagement (Return on Investment)
FoundIt! on behalf of Amara
Engaging Customer Online
Business Stream
Insight and Feedback
Direct Line Group
Insight and Feedback (Financial Services)
Direct Line Group
New/Improved Product
Kindred Group
Return on CX
Scottish Water
Use of Social Media
Firstsource Solutions UK Ltd
CX Professional of the Year
Sparks Grove UK
CX Professional Woman of the Year
Scottish Water
CX Team of the Year (Customer Engagement)
Capital One
CX Team of the Year - (Financial Services)
Winners 2016
Four Seasons Health care
Overall Best Customer Experience Winner 2016
Baxi Heating UK Ltd
Contact Centre – Small – Customer Loyalty
HSS Hire
Contact Centre – Large
AmicusHorizon
Contact Centre – Small – Can do Culture
Direct Line Group
Insurance Services
TSB in partnership with Blue Sky Performance Improvement
Financial Services – Banking and Investment
Technology and Telecoms
Now TV in partnership with Firstsource
Ocado Ltd
Travel / Transport / Hospitality / Retail
Thames Water
Utilities
Findel Education
Business Change
Royal London
Business Transformation
UCAS
Customer Centric Culture – Culture of Excellence
Direct Line Group
Customer Centric Culture – Financial Services
Microsoft EMEA
Customer Centric – IT and Technology
New Look
Customer Centric – Retail and Utilities
Pelican Business Services
Customer Centric – Service Providers
TSB in partnership with Blue Sky Performance Improvement
Employee Engagement – Best Place to Work
Fitness First in partnership with Dragonfish
Employee Engagement – Improving CX
RHP
Engaging Customers Online
Barclays - Bereavement – Continuous Improvement
Experience / Design – Improvement
Epos Now
Experience / Design – Innovation
Vita Student
Insight and Feedback – A Different Perspective sponsored by Rant and Rave
Four Seasons Health Care
Insight and Feedback – A Focus on Understanding
Red Ant and Novus Leisure
Insight and Feedback – A New Way of Measuring
Close Brothers Retail Finance
New Product/Product Improvement – Loving the Customer
My Home Move
New Product/Product Improvement – (Making the Most of Technology)
FM Outsource
Omnichannel CX
Maru/edr and British Gas
Return on CX
Direct Line Group - Direct Line Social Media Customer Service Team
Social Media
Old Mutual Wealth - Christina Dolding
Professional of the Year
Close Brothers Premium Finance - Sharon Bishop
Professional Woman of the Year
Royal London - Group Insight Team
Team – A Whole New Level
Old Mutual Wealth
Team – Customers at the Heart
Reach Contact Limited
Team – Listening and Responding