UK Customer Experience Awards Finalists 2019

Congratulations to all entrants that have been shortlisted as Finalists. Please note that categories that had more than 6 shortlisted entries have been split into two categories based on the initiatives. Company name announced is based on the company details written in the Entry Form. if you would like to update it please contact Ana on

She will be your Awards Consultant going forward so please get in touch with her to schedule a call and cover next steps.

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Customers at the Heart of Everything

Version 1 Prudential UK in partnership with CXellence DPD UK O2 - Andrew Murray & Sharon Taylor Legal & General Homes Anglian Water in partnership with Blue Sky Solus Accident Repair Centres (Aviva) StepStone

Customers at the Heart of Everything - SME

Kings Cross Estate Services / Allied Universal Zen Internet EDAM Group The Insurance Emporium Mum & You AllClear Insurance Services TrustedHousesitters

Customers at the Heart of Everything - Leading Edge

TalkTalk with The & Partnership O2 – John Sykes XLN Aldi Stores Ltd Direct Line Group InTouch Networks Vitality Health Three

Customers at the Heart of Everything - Initiative

Shared Services Connected Ltd (SSCL) Formula One, in partnership with Netfluential Code Students Knight Frank Ortho Clinical Diagnostics Northern Gas Networks Sky (Retail) CYBG in partnership with InMoment

Team of the Year

Capita Chiswick Park/Allied Universal CPM International Stepstone Superlative Recruitment O2 - Sainsburys SDM team Creditsafe

Team of the Year - Programme

DPD UK Bupa Global with Confirmit Webhelp and Shop Direct Complaints Team CPM International Knight Frank GAME Digital PLC Three in partnership with Roamler Direct Line Group

Team of the Year - Customer Centricity

Cognizant with Anglian Capital One UK Firefish Software Northern Gas Networks Arnold Clark Automobiles EON

Customer Centric Culture

Aviva Arnold Clark Automobiles Solus Accident Repair Centres (Aviva) Mum & You Littlefish (UK) Ltd CODE Students Firefish Software

Customer Centric Culture - Initative

Green Flag Aspen Healthcare Bupa Global with Confirmit Capita BT Enterprise Legal & General Homes Vaillant Group UK LTD Business Stream

Customer Centric Culture - Financial Services

Fidelity International (in partnership with Medallia) HSBC UK Maru/Matchbox & Black Horse Finance AiB Direct Line Group PensionBee VitalityHealth Ageas UK

Use of Insight & Feedback

Zurich UK NOW TV & Firstsource Revolution Bars Group Plc HiB Reward Gateway Creditsafe Aldi Stores Ltd Policy Expert

Use of Insight & Feedback - Customer Satisfaction

TalkTalk / T&P Hyde Housing Northern Gas Networks Fidelity International (in partnership with Medallia) BGL Group LV= O2 - Charlotte Rooney

Use of Insight & Feedback - Programme

Capita Aldermore Three in partnership with Roamler Bupa Global with Confirmit Samsung in partnership with Netfluential NewDay Direct Line Group & KPMG Feefo

Employees at the Heart of Everything

BT Northern Gas Networks PiggyBank Superlative Recruitment Arnold Clark Automobiles Moneypenny Firefish Software O2 - Jennie Peers

Employees at the Heart of Everything - Programme

Capita The Holly Private Hospital Newcastle Building Society NEC Group Arenas PensionBee HiB Knight Frank Shared Services Connected Ltd (SSCL)

Contact Centre Small

ISN Software UK Ltd Webhelp NHS Property Services Adecco Group UK So Energy TrustedHousesitters XLN Connect Studio

Financial Services

Maru/Matchbox & Black Horse Finance BGL Group Aldermore Capital One UK VitalityHealth Prudential UK in partnership with CXellence Fidelity International (in partnership with Medallia) Direct Line Group

Business Change & Transformation

The Holly Private Hospital Rubica Change & Analytics BT Enterprise NHS Property Services CPM International NATS Ascenti Teleperformance D.I.B.S.

Contact Centre Large

BT EE Webhelp and Sky - Falkirk Customer Experience Centre Anglian Water Services in collaboration with Cognizant NewDay Ageas UK

CX Professional of the Year

Reward Gateway - Petko Pironkov Capita - Claire Catchpole CPM International - Sabrina Centauro - Team Lead of the Year - Auto CPM International - Isabel Moreira - Operations Manager of the Year - Health CX CPM International - Ilaria Cappello - Client Delivery Manager of the Year - Health CX CPM International - Bernie Martin - Client Delivery Manager of the Year - CX Business Stream - Jo Mayes Solus Accident Repair Centres (Aviva) - DeAnna Avis

Employee Experience

Capita DJS (UK) Limited Superlative Recruitment Camm & Hooper O2 - Connor Mullhall The Student Loans Company & Teleperformance Sky

Online Customer Experience

Neos Octopus Energy BGL Group Cognizant Technologies in partnership with Anglian Water Services The Rank Group in partnership with Optimizely So Energy Three The Insurance Emporium

Product or Service Development

Genesys BGL Group Havering Education Services Northern Gas Networks Orlo VitalityHealth Camm & Hooper

Use of Technology

Green Flag BGL Group Miller Homes Capita Contact Engine in partnership with BT Enterprise Three in partnership with Roamler SearchFlow Luminati

Customer Experience Training

Aspen Healthcare Capita VitalityHealth Brand Biology (A2Dominion Group) EDAM Group Equiniti Group PLC in partnership with First Impression Training Aldi Stores Ltd Knight Frank

B2B Customer Experience

DHL Supply Chain Aldermore Northern Gas Networks VitalityHealth Business Stream Insight Legal Chiswick Park Estate Management Ltd


Thames Water and ServiceNow Octopus Energy So Energy Business Stream Anglian Water in partnership with Blue Sky O2 - NSPCC - John Sykes SDM


Webhelp and Shop Direct Three in partnership with Roamler Ralph Lauren and Teleperformance Sky (Retail) Aldi Stores Ltd Revolution Bars Group Plc

Professional Services

SearchFlow Knight Frank Stepstone PensionBee


XLN THREE EE BT Enterprise