CXTrendTalks™ features 6 sessions
from CX experts followed by a panel discussion. The speakers will be talking about RESEARCH and OPINION on the future of business and CX, what is going on, what is going to be happening and what we need to be doing about it.
Awards International is proud to present world leading CX experts from some of the foremost thinking organisations.
Watch out for announcements of speakers and more on what they will be talking about. Book tickets to watch the speakers, open finalists presentations and attend the awards ceremony, LIVE Online from start to finish. Book the early bird and save one hundred pounds before September 18th.
|10:30 - 11:00||Andreas Constantinedes, SMS360|
Session Name: CX: The Research, The Tools and The Seat Belt of the Journey
|11:00 - 11:30||Break|
|11:30 - 12:00||Martin Hanley, Customer Experience (CX) Activation Manager, Chloe Woolger, Commercial Director, Kantar|
Session Name: The Future of CX: Creating the Conditions for Success in a Covid-19 economy
|12:00 - 12:15||Changeover|
|12:15 - 12:45||Amanda Riches, Senior Director Professional Services, Medallia|
|12:45 - 13:45||Lunch|
|13:45 - 14:15||Jamie Thorpe, Head of Experience Managament, Katherine Shipton, Associate Director, Ipsos|
Session Name: CX Voices
|14:15 - 14:30||Changeover|
|14:30 - 15:00||Greg Melia, CEO, CXPA|
Greg Melia, CAE is CEO of the Customer Experience Professionals Association, the premier global non-profit organization dedicated to the advancement and cultivation of the Customer Experience profession. It has nearly 4,000 members in 70 countries around the world.
|15:00 - 15:30||Break|
|15:30 - 16:00||Maxie Schmidt, Forrester|
Maxie Schmidt is a principal analyst serving customer experience (CX) professionals. She leads Forrester’s research on CX measurement programs. In that role, Maxie creates thought leadership and advises clients on how to build an effective CX measurement program, but also on how companies can (and should) innovate CX measurement practices beyond surveys. Maxie also writes about the business impact and the ROI of CX. Maxie is a frequent keynote speaker at conferences and leads CX workshops at events.
|16:00 - 16:15||Changeover|
|16:15 – 16:45||Panel Discussion|