Rebecca is a highly experienced customer experience practitioner and leading CX influencer. Her intense passion for customer excellence began over a decade ago when she oversaw the opening of several high-end retail art galleries, balancing the need for an exceptional experience with a drive for sales. Since that time, she has successfully led customer experience and operations teams in the outsourcing, property and energy sectors - developing her strategic approach with each new challenge. Her speciality is helping start-ups and SMEs find their CX edge to be able to grow and scale at pace. Together with her husband and business partner she co-founded award-winning sales and customer experience consultancy, Think Wow to bring sales and CX strategy to more UK businesses.